Technical Incident Manager
1 month ago
Are you known for your ability to drive processes needed to prevent future incidents? If so, this is your chance to become our first Technical Incident Manager in our scale-up environment.
Your new role
As our first Technical Incident Manager in Operations at Dalux, you will play a critical role in ensuring the efficient and effective resolution of major incidents relating to the Dalux products (Build and FM) running in AWS. You will primarily have a facilitating role during and after a major incident, which includes being responsible for coordinating and leading the incident response process and post-mortems.
You will, in collaboration and alignment with other internal parties, set the direction for the future goals within incident management. In addition, you must thrive with the fact that your responsibilities will grow and change during the journey. This includes accepting that core hours will be 37,5 hours and gradually extend to being available and paid for being on call 24/7 in the future, if an incident happens.
Responsibilities:
- Major Incident Coordination:
Lead and facilitate incident response meetings and internally act as the central point of contact for all major incidents.
- Major Incident Response:
Further develop and maintain the incident management process in Dalux
- Communication and Reporting:
Communicate to all relevant stakeholders internally during and after an incident and ensure extensive RCA.
- Continuous Improvement:
Drive post-incident reviews with a focus on continuous improvements, as well as follow-up on preventive actions.
- Collaboration:
Strong collaboration with development teams, customer support, and product management, focusing on clear communication and transparency.
Your backgroundWe expect that you have an IT background and preferably prior experience with incident management – as well as experience with being on call 24/7.
Need to have skills:
- Excellent with facilitation and planning
- Strong and precise communicator
- Excellent experience with stakeholder management
Nice to have skills:
- Leadership experience
- Construction industry experience
Please note that while these skills are important for the role, we value your overall potential and willingness to learn and adapt in a dynamic environment.
What to expect as a Daluxian
Our flat organization, where the way from idea to product is short combined with creative freedom and a high level of trust in your work, ensures that you will be able to create tangible value for our users.
Everyday life is characterized by sparring between colleagues, room to be yourself, monthly social events, and various clubs to mix professional development with fun.
As Dalux is a software company, we want half of the company to consist of Software Developers. All our software development happens at our head office at Vibenshuset in Copenhagen.
Ready for the next step
If the description above and Dalux sounds like a place where you could develop and contribute to high-quality software, we would gladly accept your application. We will be having ongoing interviews.
If you have any questions feel free to contact IT Talent Acquisition Specialist, Nicole Przybylski at np@dalux.com
Who is Dalux
Dalux is a Danish software company founded in 2005 by Ph.D. Bent Dalgaard and Torben Dalgaard. Dalux’ products are aimed at making the construction industry smarter and more effective. Our user-friendly digital tools and Building Information Modelling-technology (also known as BIM) are used in more than 140 countries globally.
We are crazy about cool technology and have experience being first movers on new tech. Our products are based on our unique 3D BIM-technology and make use of AR - all developed entirely by Dalux.
Application deadline:
Ongoing
-
Technical Support Engineer
4 weeks ago
København, Denmark Templafy Full timeCopenhagenAbout us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, IKEA,...
-
Technical Writer
4 weeks ago
København, Denmark RWE Full timeRWE Renewables UK Management Ltd.full time, permanent This role can be based at any of our Global Offshore sites/Offices in UK, Germany, Denmark, Sweden Functional area: Logistics / Operations / Shipping; Engineering Remuneration: PCTake ownership for Technical Documentation at RWE Offshore Wind, one of the global leading Offshore Wind leaders, at the...
-
Engineering Manager
4 weeks ago
København, Denmark Logpoint AS Full timeAre you passionate about engineering culture, technical excellence, people development, massive data platforms, and cybersecurity? Does spearheading the growth of our leading SaaS product, while building a highly engaged team, sound like an exciting challenge? At Logpoint, we continue the investments in our cloud-based products, including the Security...
-
Technical Project Manager
5 days ago
København K, Denmark Lime Technologies Full timeApplications are considered on a rolling basis Köln Job DescriptionBecome a part of Lime's growth journey in Germany and enter the world of CRM At Lime, you find a listed company with nine offices in six countries. Founded in 1990 we have been growing by approximately 20 % per year since 2000 – a pace we intend to keep. In 2020 we opened our first...
-
Technical Project Manager
5 days ago
København K, Denmark Lime Technologies Full timeApplications are considered on a rolling basis Köln Job DescriptionBecome a part of Lime's growth journey in Germany and enter the world of CRM! At Lime, you find a listed company with nine offices in six countries. Founded in 1990 we have been growing by approximately 20 % per year since 2000 – a pace we intend to keep. In 2020 we opened our first...
-
Product Manager, Business
3 weeks ago
København S, Denmark Mastercard Payment Services Denmark AS Full timeProduct Manager, Business & API SolutionsPlaceringBallerupOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,...
-
Project Manager, Product Engineering
3 days ago
Aarhus N, Aarhus Kommune, Denmark BEUMER Group AS Full timeDo you have a passion for project management, and would you like to take part in shaping the future of product development of high-technological intralogistics Airport systems for global markets and help ensure high-quality product launches on tight project-driven deadlines?Welcome to our Product Engineering team To further expand and strengthen our team in...
-
Senior DevOps Engineer
5 days ago
København, Denmark Siteimprove AS Full timeDescription As a Senior DevOps Engineer at Siteimprove, you will play a key role in leading the direction of the DevOps capabilities and make a significant impact in the maturity of our AWS environment. Your primary responsibility will be to oversee the design and implementation of our platform infrastructure as we level up the maturity of our...
-
Technical Innovation Partner
4 weeks ago
København, Denmark RWE Full timeRWE Offshore Wind GmbHTo start as soon as possible, full time, permanentAs TI Partner – Sustainability & Biodiversity you will manage a portfolio of technical innovation projects within the Technical Innovation and Engineering Teams. Further you act as an interface to our global development activities by assuming responsibility for connecting our...
-
Aarhus N, Aarhus Kommune, Denmark BEUMER Group AS Full timeAre you looking for a career opportunity in a global and industry-leading company? Do you enjoy collaborating with customers and suppliers across the world? Then join us and help us lead large international projects and use your commercial, contractual, managerial and technical competences to deliver baggage handling systems to airports worldwide.Reporting...
-
Engineering Manager
4 weeks ago
København, Denmark Fluor Corporation Full timeAre you an experienced Engineering Manager with an ability to manage design activity and technical concepts which are state-of-the-art in the pharmaceutical industry? Do you thrive in an international environment where we design and build the world’s most challenging projects together with our clients? Do you want to be part of a building the presence of...
-
Senior Project Manager, R&D
3 days ago
Aarhus N, Aarhus Kommune, Denmark BEUMER Group AS Full timeIs your mind set on innovation and strong project management? Are you motivated by driving complex innovation projects in a global environment? Then this could be your chance to work with technical innovation and new technology within high-technological intralogistics systems for global markets.Take part in a fascinating journey To further expand our team in...
-
Service Delivery Technical Assistants NEA
7 days ago
København, Denmark Lloyd's Register Emea Full timeJob ID:39477 Service Delivery Technical Assistants NEA Lloyd’s RegisterLocation: Copenhagen, DenmarkTenure: 6 Months Fixed Term Contract What we’re looking for We are seeking candidates to provide high level administrative support against defined procedures, with autonomy over workload to meet business needs. To undertakes a wide range of...
-
SAP Project Manager
4 weeks ago
København, Denmark Cognizant Technology Solutions Denmark ApS Full timeSAP Project Manager Permanent Employment – Copenhagen, Denmark We are seeking a highly organized and motivated Project Manager with a proven track record of successfully transitioning and managing SAP implementation/migration projects. The ideal candidate will possess strong technical knowledge of SAP solutions, especially the ERP, excellent...
-
International Sales Manager – IoT industry
3 weeks ago
Aarhus N, Denmark Develco Products Full timeAre you looking for an exciting challenge in a dynamic and fast-growing company in the IoT industry? Do you have international experience from high-level, value-based selling in the tech industry?You have several years of commercial experience from the IT/IoT industry. You are tech-savvy and thrive in a fast-paced sales environment.You are B2B...
-
International Sales Manager – IoT industry
3 weeks ago
Aarhus N, Aarhus Kommune, Denmark Develco Products Full timeAre you looking for an exciting challenge in a dynamic and fast-growing company in the IoT industry? Do you have international experience from high-level, value-based selling in the tech industry?You have several years of commercial experience from the IT/IoT industry. You are tech-savvy and thrive in a fast-paced sales environment.You are B2B...
-
Engineering Manager
3 weeks ago
København, Denmark Mover Full timeWe're seeking a forward-thinking and hands-on Engineering Manager to drive innovation, mentor a team of exceptional developers, and help shape the future of our technology. If you’re a leader who excels in both technical and interpersonal aspects of SaaS product engineering, you could be the one we’re looking for!We're a scale-up technology company...
-
(Senior) Business Risk
2 days ago
København, Denmark Danske Bank AS Nørreport Afd. Full timeAre you a strong communicator with an analytical mindset? Would you like to combine Risk Management with Asset Management? If yes, then we might have an exciting opportunity to do so and gain an extensive network across the Danske Bank Group as a (Senior) Business Risk and Control Officer! (Senior) Business Risk & Controls Officer, Asset Management...
-
Project Manager
3 days ago
København, Denmark SpringSummer PS Full timeWe are looking for an experienced Project Manager to come and work with us in creating next generation branded commerce, engaging corporate destinations and brand identities.Who we are Spring/Summer is a digital-first design agency founded in 2013. We are a creative multidisciplinary team of 15, including user experience designers, visual designers,...
-
København, Denmark United Nations Population Fund Full timeThe Position: The Logistics Management Services Manager position is located in the Logistics Management Services (LMS) Team within Pillar 2 – Supply Operations in the Supply Chain Management Unit (SCMU). The position reports directly to the Head of Pillar 2 - Supply Operations Advisor. The Logistics Management Services Manager will work closely...