Order Process Specialist
1 month ago
Do you want to be part of a company with a focus on sustainability and good learning & development opportunities while shaping the digital transformation for tomorrow’s energy management? Then we would like to get to know you
We are now looking for a new Order Process Specialist to our Global Logistics center in Örebro, where you will be a part of a team striving to make our Distribution center even more effective
Mission
- Manage in an effective and efficient way the entire information flow, impacting a distribution center (including 3rd party flows), from clean customer orders and customer requests to delivery.
- Be the voice of the customer inside the Supply Chain
Main Activities
- Be the primary contact of CCC for OG flows & customers for IG flows
- Manage Open Order Portfolio (Errors, Delays… monitoring) and Act proactively to secure a good service level
- Manage the potential invoicing process
- Manage urgencies, critical requests and provide special attention to VIP customer orders & High priority orders
- Manage Customer Complaints & act proactively to prevent escalation
- Handle Escalations on a timely manner and provide with the best answer & resolutions to CCC or IG customers
- Participate in visit and/or consultation of customers and front offices to understand the different logistics solution needs, priorities and expectations per customer segment
- Build, update and ensure respect of the SLA (Service Level Agreement) with CCC & with IG customers
- Ensure manual order booking when needed (Generic refs, Configurable refs, tendering)
- Manage returns if required (mainly for IG with some exceptions for Field Services on OG customers), from the manual return order creation to the credit note submission.
- Raise Master Data requests if required (for allocation process, to add a new customer, to update a material…)
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