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Technical Support Operator

3 months ago

Aarhus, Denmark Vestas Wind System AS Full time

Are you interested in Offshore Technical Support Operator role? Are you looking for an exciting opportunity in a growing industry? Then have a look at this career opportunity to join an Established name within the Technical Support department in NCE 

Region NCE > SBU NCE Service > Troubleshooting Offshore & Multibrand NCE

Multibrand & Offshore Troubleshooting NCE is a sub department of Technical Support North Central Europe (NCE), which regionally support the Service and R&D business with technical knowledge and acting as the link between Development and local business units. Providing direct support to service technicians in troubleshooting and repair tasks, Software focus including remote software upload and advanced remote troubleshooting, turbine performance, creating VGAs (guides to technicians), planning for stopped turbines, providing answers to technical questions internal and external customers, and taking part in customer meetings.


A new assignment for this team, will be technical planning of down turbines. Providing high quality technical support to Service organizations to reduce turbine downtime and performance. Being a part of Technical Support, you will be included in a high experience and dedicated team, taking leadership for implementing Vestas strategy, supporting the Service and R&D organizations and local business units with technical knowledge, secure customer focus and safety.

Responsibilities Handling stopped turbines on daily basis in a shift plan, partial working on weekends Support Supervision and monitoring of turbine performance and alarm status on a daily basis with a focus on identifying proactive maintenance before generation impacted with a target for improving LPF at site Advanced remote troubleshooting Support on Technical planning tasks with ERP System (SAP) On-site support in troubleshooting of difficult-to-solve/first-of-its-kind issues Participate in Offshore Technical Support / Offshore Engineering led technical customer meetings together with Service Manager and Customer Manager Evaluating technical customer questions and reports, and providing answers and presenting technical matters at customer meetings

Qualifications
You will have a proven history from a mechanical, electrical or hydraulics background within a similar industry. Electrical or mechanical education combined with experience from the wind industry. (Or, relevant technical education, such as: Electrical, Mechanical) Full authorization on the Vestas V Turbine (preferred) Engineering background would be beneficial Experience in the field of troubleshooting or other technical experience with the different Vestas turbines Advanced PC skills - SAP, Microsoft office suite Good knowledge of WTG control systems Good communication skills in English, both oral and in writing 

Competencies Ability to participate effectively as part of a cross-regional team / North Central Europe (NCE) team. Ability to organize and prioritize tasks Ability to work both with limited supervision and as a part of the team Good pragmatical and problem-solving skills Affinity to work within different systems to analyse root-cause and document solutions High attention to detail and a solid commitment to quality

What we offer
You will become part of a team of skilled and committed colleagues who are enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry.

Additional information

Work could be based in any of the following locations: Aarhus, Esbjerg, Videbæk.

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.