Technical Support Engineer

4 weeks ago

Taastrup, Denmark Templafy ApS Full time

About us:

Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, IKEA, BDO and more. 

Founded in Copenhagen, Denmark, in 2014, Templafy’s success is built by our 60+ employee nationalities found at offices around the world. We believe when people feel they belong, have a voice, and feel heard, they are happier and perform better, and that way, everyone wins. Our innovation, diversity, and unique product have raised over 200 million in funding from Insight Venture Partners, Seed Capital, Dawn Capital, Damgaard Company and Golub Capital.

What we’re looking for:

We are looking for a Technical Support Engineer to join our already skilled global team of Technical Support Engineers.

As a Technical Support Engineer, you will be responsible for providing daily enterprise support to our customers, partners, and colleagues via screen sharing, email, and chat. You will serve as an escalation point in support, troubleshooting varying complexity of issues and taking ownership of technical escalations, ensuring effective and efficient resolution without delay.

You will work closely but not exclusively with the customer organization, product managers, and engineers, ensuring the effective resolution of reported technical issues, and escalations.

Besides a strong technical foundation, you will need to communicate well, both written and verbally, operate independently, and work well in the intersection between Customer Support and Technology. To ensure support continuity, you may also be required to participate in on-call rotations to cover out-of-hours support.

You will be able to contribute with ideas, initiatives, and best practices to ensure the continued effectiveness and success of the support function with business requirements in mind as we continue to grow.

The role will expose you to SaaS technologies and environments in addition to growth opportunities personally as well as professionally. 

Responsibilities:   Daily enterprise support to our customers, partners, and colleagues, ensuring SLAs are met or exceeded. Escalation point for colleagues and support cases that require additional attention. Incident handling in collaboration with site reliability engineers. Documenting re-occurring issues in the form of articles, ensuring continued, effective, and responsive support. Proactively contribute to the support team, shaping support procedures and new ways of working. Participate in on-call rotations to cover out-of-hours support.

Requirements: Academic background in Computer Science, Information Technology, or related field. 2-5 years of relevant work experience (Enterprise SaaS, for example). Understanding or experience in SSO technologies, MSI package installation, deployment via SCCM/Intune, Citrix/virtual machine environments, Public API and integrations, VSTO add-in and Web add-in, network analysis, and the use of developer tools. Confidently navigate Windows and Mac operating systems where Microsoft Office is installed. Great service-minded approach, with a positive mindset and a default customer-centric way of operating. Possesses a keen eye for detail, exhibits flexibility, and works effectively within group settings. Skilled in identifying and solving problems promptly, providing a positive and high-quality experience for customers. Proficiency in English is required; additional language skills are valued.

Beneficial: Understanding HTML, XML, JS, C#, log files. Certification or theoretical understanding of Microsoft Azure. Certification or theoretical understanding in ITIL, ITSM. Knowledge of software development and working within Azure DevOps.

Support software stack:

Below are some of the software and environments used in support:

Zendesk Support and Knowledge, Salesforce, Slack, Zoom, Snagit, Microsoft Office and Sharepoint, Microsoft Hyper-V, Microsoft Azure DevOps, Microsoft Azure for testing, PagerDuty.

Templafy is a workplace of belongingness. To us this means that you have a voice, you dare to speak up, and your voice is heard. We focus on offering an environment that allows all employees to feel that they belong regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or other status.

  • Technical Support Engineer

    2 weeks ago

    Taastrup, Høje-Taastrup Kommune, Denmark Templafy ApS Full time

    About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, IKEA, BDO and...

  • Supporting Systems

    4 weeks ago

    Taastrup, Denmark Parsons Corporation Full time

    Description : Parsons is looking for a talented Supporting System Technical Lead to join our Railway team in Denmark. In this role you will play a crucial part in supporting Parsons and the client in the technical migration of Communication Based Train Control systems from GoA2 to GoA4. What You'll Be Doing: Coordination of technical requirements...

  • ScanPeople søger en Electrical Plant Engineer til DISA Industries i Taastrup

    4 weeks ago

    Taastrup, Høje-Taastrup Kommune, Denmark SCANPEOPLE ApS Full time

    ScanPeople is looking for an Electrical Plant Engineer on behalf of DISA Industries & Simpon EU.Do you thrive being a part of all the processes within a project? Do you seek a job with increased responsibility, varying tasks and where you gain thorough knowledge of electrical projects?Then this might be the perfect opportunity for youAbout The RoleAs an...

  • Controls & Automation Engineer

    2 weeks ago

    Taastrup, Denmark ATLANT 3D Full time

    Are you ready to revolutionize the development and manufacturing of the electronic, photonics, and optics industries? Are you passionate about mechatronics or automated manufacturing systems? We are looking for an experienced machine Controls and Automation Engineer, who can help us achieve our goals and support the design and build of our revolutionary...

  • Controls & Automation Engineer

    2 weeks ago

    Taastrup, Høje-Taastrup Kommune, Denmark ATLANT 3D Full time

    Are you ready to revolutionize the development and manufacturing of the electronic, photonics, and optics industries? Are you passionate about mechatronics or automated manufacturing systems? We are looking for an experienced machine Controls and Automation Engineer, who can help us achieve our goals and support the design and build of our revolutionary...

  • Technical Program and Project Manager

    4 weeks ago

    Taastrup, Denmark ATLANT 3D Full time

    Join us at ATLANT 3D, where we're revolutionizing micro and nanofabrication technologies. As pioneers in the field, we're developing groundbreaking solutions to drive the era of atomic-scale manufacturing. Our work is about making a meaningful difference in the industry.As a Technical Program Manager, you'll lead projects that push the boundaries of...

  • Technical Program and Project Manager

    4 weeks ago

    Taastrup, Høje-Taastrup Kommune, Denmark ATLANT 3D Full time

    Join us at ATLANT 3D, where we're revolutionizing micro and nanofabrication technologies. As pioneers in the field, we're developing groundbreaking solutions to drive the era of atomic-scale manufacturing. Our work is about making a meaningful difference in the industry.As a Technical Program Manager, you'll lead projects that push the boundaries of...

  • Civil work engineer

    4 weeks ago

    Taastrup, Denmark Parsons Corporation Full time

    Description : Parsons is looking for a talented Civil works - Platform and PRM Specialist to join our Railway team in Denmark! In this role you will provide crucial support to Parsons and our client in specifying potential design solutions and monitoring the necessary construction works. What You'll Be Doing: Analyse current situation regarding...

  • Manager for QA Support in Emerging Technologies

    3 weeks ago

    Høje Taastrup, Denmark Novo Nordisk AS Full time

    Are you ready to lead and inspire a dynamic team within the continuously expanding area of Emerging Technologies? Join us and be part of an exceptional QA leadership team that values teamwork and recognizes the importance of empowerment. Apply for this Manager role today!   The position We are seeking a highly skilled people Manager to lead our...

  • Technical Project Manager for Industrial 3D Print

    4 weeks ago

    Taastrup, Høje-Taastrup Kommune, Denmark Teknologisk Institut Full time

    Danish Technological Institute in Aarhus is looking for a new collegue who would love to work as a project manager within research and development projects related to 3D printing. We are one of Europe's leading knowledge centres for industrial 3D printing. We are expanding rapidly and have taken on many new projects in which we need your help and knowledge....

  • CBTC Test, integration and V&V Manager

    4 weeks ago

    Taastrup, Denmark Parsons Corporation Full time

    Description : Parsons is looking for an talented CBTC Test, integration and V&V Manager to join our Railway team in Denmark! In this role you will get to support Parsons and our client in the technical migration of Communication Based Train Control systems from GoA2 to GoA4. What You'll Be Doing: Develop testing, migration, V&V, commissioning...

  • IT Product Manager

    4 weeks ago

    Taastrup, Denmark TIP Full time

    Essential Functions / Responsibilities Take ownership of defined products within the overall portfolioInterface and engage with internal customers to build productive relationshipsExtract and document business requirements and obtaining approvalLiaise with on-shore and off-shore technical teams in relation to technical solutions and development...

  • NQR is looking for an Application Specialist for Hamilton Nordic

    10 hours ago

    Taastrup, Høje-Taastrup Kommune, Denmark SCANPEOPLE ApS Full time

    The Nordic Application team always aims to provide top-notch support to their customers and deliver a cutting-edge product. They work closely with customers as a team to design optimal solutions. The team is expanding due to rapid business growth, and Nordic Quality Recruitment is seeking a new member to join them. About the Job: At Hamilton, you have the...

  • Subject Matter Expert

    4 weeks ago

    Taastrup, Høje-Taastrup Kommune, Denmark Nordea Bank Full time

    Job ID: 21196 In Nordea, we are harnessing the power of technology to reinvent the future of banking. A tech revolution is underway – and you can make an impact. Working with international teams in an inspiring working environment, you'll have lots of opportunities to expand your skills and advance your career. About this opportunityWelcome to the...

  • Subject Matter Expert

    4 weeks ago

    Taastrup, Denmark Nordea Bank Full time

    Job ID: 21196   In Nordea, we are harnessing the power of technology to reinvent the future of banking. A tech revolution is underway – and you can make an impact. Working with international teams in an inspiring working environment, you’ll have lots of opportunities to expand your skills and advance your career.     About this...