Network Support Engineer | Telecom OSS/BSS | Denmark
1 month ago
Job Description Today, the corporate landscape is dynamic and the world ahead is full of possibilities None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.Your roleAs a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Responsibilities:Monitoring and controlling networks from a central location.Handling Incidents, Change Management, ProcessesHandling SLA time (Response, Escalate, Notify, resolution)Network troubleshooting and alarm responseManaging IT networks (FW, Router, Switch, DNS, DMX, Protocols, Configurations, Topology, VPN)IT network availability & performance monitoringDiagnosing and troubleshooting network errorsPerformance and Status reportingRequired SkillsTechnical proficiency in Core Telecommunications & OSS/ BSS for Layer 1, Layer 2 and Layer 3 transport network & services Minimum 8 years’ experience in a similar role within the telecommunication sectorExperience in using network monitoring tools – HP NNMi 8.13/9.10, HPE vTeMIP, OPM etcExperience in using ITSM or Ticketing system (Service Now, HP-ITSM, Remedy)Technical skills: Linux, SQLITIL certifiedProficiency in English LanguagePersonalBesides the professional qualifications of the candidates, we place great importance in addition to various forms of personality profile. These include:High analytical skillsA high degree of initiative and flexibilityHigh customer orientationHigh quality awarenessExcellent verbal and written communication skillsAbout UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
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