Complaint Associate

Do you want to be part of a great and social team, while making a difference for patients all over the world? And do you enjoy administrative tasks and case handling? If so, you may be our new Complaint Associate in Customer Complaint Operation located in Bagsværd.

Apply today and join us for a life-changing career

The position

Your job will be, together with the rest of your team, to investigate customer complaints and make sure products live up to Novo Nordisk’s high-quality standards. More specifically your responsibilities will include:

Evaluate written customer complaints in the system. Do visual examination of samples and case investigations. Respond to customer complaints on Novo Nordisk products to stakeholders. Make sure that samples are sent for investigation to the correct experts in Denmark and other countries. Maintain written correspondence within HQ, affiliates, and production sites globally during the investigation phase of the complaint.

Furthermore, you will assist the team with various administrative activities such as receiving, archiving, and preparing shipment of our complaint samples to our production sites globally.

This position is a maternity cover expected to last until 1st of June 2025.

Qualifications

To succeed in this role, you must have the following qualifications:

Education or experience within the medical field is an advantage but not a requirement, i.e., as a nurse, paramedic, pharmacy technician, pharmacologist, medical secretary, laboratory technician/assistant or similar. Have flair for IT as well as being used to and motivated to work with administrative tasks in a structured and effective manner, since all investigations and documentation must be recorded in our systems. Be able to communicate in English at a professional level (written and verbal) since all the written correspondence in the process will be in English. Familiarity with Novo Nordisk Products and Good Manufacturing Practice (GMP) is an advantage.

We imagine that you thrive in a work environment where you work focused with case management and that you are used to handle complaints in systems with changing priorities and short deadlines.

As a person you are known for your drive, positive mindset, flexibility, and persistence. You are structured, organised, and have a social- and service mindset.

About the department

Customer Complaint Centre Operation is part of the Novo Nordisk Quality organization. We are almost 60 colleagues organized into 5 different departments. You will be part of a team consisting of 10 dedicated administrative employees.

---