Technical Support Lead Engineer

1 month ago

Aarhus, Denmark Vestas Wind System AS Full time

Are you interested in a Support Operator role? Are you looking for an exciting opportunity in a growing industry? Then have a look at this career opportunity to join an established name within the Technical Support department in ...

Service > SBU NCE > Multibrand Technical Support NCE
Technical Support Multibrand is a sub department of Technical Support North Central Europe (NCE), which regionally support the Service and R&D business with technical knowledge and acting as the link between development and local business units.
Main tasks for the department include: Providing direct support to service technicians in troubleshooting and repair tasks, SW focus including remote software upload and advanced remote troubleshooting, turbine performance, creating VGAs (guides to technicians), planning for stopped turbines, providing answers to technical questions internal and external customers, and taking part in customer meetings.
A new assignment for this team, will be technical planning of down turbines. Providing high quality technical support to Service organisations to reduce turbine downtime and performance.
Being a part of Technical Support, you will be included in a high experience and dedicated team, taking leadership for implementing Vestas strategy, supporting the Service and R&D organizations and local business units with technical knowledge, secure customer focus and safety.

Responsibilities Handling stopped turbines on daily basis in a shift plan - weekend Advanced remote troubleshooting Technical planning (partly):

o Identifying the correct paperwork/documentation

o Identifying the correct components needed to carry out the job

o Identifying the correct tooling for the job

Supporting technicians in troubleshooting (participate in stopped turbine calls, on-site support) On-site support in troubleshooting of difficult-to-solve/first-of-its-kind issues Evaluating technical customer questions and reports, and providing answers and presenting technical matters at customer meetings Creating, updating and maintaining guides (VGAs) for Service Technician Providing timely responses and supporting the Service and Construction organizations Handling requests in ticketing systems Being the link between Technical Support (region) and Technology R&D. Ensuring technical knowledge is shared within the team

Qualifications Electrical or mechanical education combined with experience from the wind industry. (Or, relevant technical education, such as: Electrical, Mechanical) Several years of experience in the field in troubleshooting or other technical experience with Multibrand turbines Advanced PC skills - SAP Salesforce, Microsoft office suite Good knowledge of WTG control systems Good communication skills in English, both oral and in writing

Competencies Ability to participate effectively as part of a cross-regional team / North Central Europe (NCE) team Ability to organise and prioritise tasks Ability to work both with limited supervision and as a part of the team Good pragmatical and problem-solving skills High attention to detail and a solid commitment to quality

What we offer

You will become part of a team of skilled and committed colleagues who are enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry. We offer an attractive salary and benefits package.

Additional Information

Primary work location can be Rheine, Berlin, Hamburg or Husum in Germany, Vienna in Austria, Aarhus in Denmark, Szczecin in Poland and Malmö in Sweden.
If the above matches your field of interest and your qualifications, please apply online as soon as possible.
We conduct ongoing interviews and close the position once the right person has been found. All enquiries are treated confidentially.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.

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