Customer Experience Account Manager

Job Responsibilities

Responsibilities for this position include but are not limited to the following: 

Building Long Lasting Relationships: You'll be the face of our company, building strong relationships with customers, exhibiting empathy, and providing effective solutions to their needs. Customer Engagement: Utilizing your acquired skills, you'll engage with customers to support and enhance their experience with our products and services. Transactional Support: Processing and managing sales orders, returns, and exchanges efficiently and accurately to ensure seamless transactions for our customers. Driving Growth: Contributing to the profitable growth of our business by meeting team and individual goals while delivering an excellent customer experience. Continuous Learning: Embrace our learning culture, continuously improving existing skills and acquiring new ones to better serve our customers and advance your career. Problem-Solving: Utilize analytical and critical thinking skills to address customer issues promptly and effectively. Effective Communication: Collaborate with customers and internal departments such as Technical Support, Operations, Logistics, Sales, Quality, and Finance to resolve customer issues and ensure smooth execution of requirements.

Background & Skills

The ideal candidate possesses these skills: 

Customer Service Experience: A minimum of 2 years' experience in a customer-facing service role, with a proven track record of delivering exceptional service. Educational Background: An associate degree in business administration or equivalent, demonstrating your commitment to professional development. Communication Skills: Exceptional interpersonal, written, and oral communication skills, coupled with a professional and friendly attitude. Adaptability: The ability to thrive in a fast-paced environment, managing multiple priorities and adapting to change effectively. Languages: Fluent English and Danish; Italian, French, or German language skill would be consider as an advantage.  Systems: Experienced in SAP and CRM system, preferrable Salesforce. 

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

Employee Benefits

We are excited to offer you the following benefits with your employment:

Bonus system Paid vacation Pension plan Personal insurance Communication package Opportunity to join Employee Resource Groups State of the art virtual work environment Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

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