Remote Service Engineer
1 month ago
Please submit your CV in English
In this role, you have the opportunity to
Work with Nordic customers and mainly with our Nordic hospitals As a remote engineer for DXR and IGT systems and be part of our strong Remote Service team. Opportunities are available to work from another location.
The business is part of the Philips Customer Care Center and is responsible for technical support in the Nordic region.
You are responsible for
- Perform troubleshooting and action assessment
- Take steps to resolve issues that have arisen
- Recommend the Customer Care Center and local service organization the next step to solve the customer's problems and what spare parts are required
- Technical support to the local service organizations
- Follow-up and monitoring of service assignments
- Perform security updates
- Establish and develop a good collaboration with our customers and internally at Philips
- Ensure that you are up to date on new technologies that may affect Philips products within your own modality.
- Some part of the service involves work at the customer site
You are a part of
A committed team that works hard together for our customers and likes the developing environment that prevails in Remote support and its development. Together with your manager, we will design a personal development plan so that you can actively grow in your role. We offer you a chance to be part of an exciting organization in constant development.
To succeed in this role, you should have the following skills and experience
- We believe you have a technical education at university level or similar, Masters / Bachelor's degree, in medical technology or IT
- At least 3-5 years of work experience from working as an engineer in medical technology or equivalent environment.
- Experience and knowledge of remote technical support
- Good experience and knowledge of DXR is an advantage
- Fluent Danish and English - a must
- Another Nordic language is an advantage
In return, we offer you
Philips focuses on improving people's lives through meaningful innovation. You will be a part of this by, together with various parts of the organization, offering our customers solutions that include high-tech medical equipment at the forefront. You will work with colleagues who have many years of experience in the field and will be an important part of continuing to develop the processes and work.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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Locations
Copenhagen, Denmark
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