Customer Quality Field Technician
1 month ago
Danfoss is proud to be at the forefront of driving a global transformation in digital and electric solutions that increase productivity and energy efficiency. We are truly passionate about investment, and innovation, as we continue to support our customers' journey towards a greener and lower-carbon future.
To offer support to our customers experience, we are now looking to add a Customer Quality Field Technician to join our Design Quality team in our Product Development Department. You must have a passion for customers (and users) of our products and a desire to curiosity about what quality means to them.
Good communication skills are essential for this role as it involves working closely with cross-functional teams, providing feedback on product design improvements, and effectively communicating test results and recommendations to stakeholders. You must have “a hands-on” approach.
This role can be based from either our Kolding or Silkeborg sites.
As our new Customer Quality Field Technician, you will be responsible for:
• Creating the framework around Field Tests along with planning and executing them.
• Analyzing data and test results and forming meaningful conclusions.
• Working closely with cross-functional teams, including design engineers, quality engineers, and product managers, to ensure that our products meet or exceed customer expectations.
• Collecting subjective feedback from customers and end users
• Collating test results and feedback and presenting in an effective manner to a variety of stakeholders to communicate recommendations and improvements.
• Travelling to various field locations as required, primarily within Europe (circa 15-20 days per annum)
To thrive in this role as Customer Quality Field Technician, we would expect you to demonstrate:
• Relevant experience in a related role such as a technician or installer, with a sound technical understanding. Alternately, a Bachelor's degree or similar relevant qualification in Mechanical or Electrical Engineering would also be considered.
• Advantageous would be experience within field testing, quality assurance, technical customer support, installation or a similar related role.
• Frontline passion for customer satisfaction and a drive for continuous improvement.
• Structured and methodical approach to problem solving, with a keen eye for detail.
• Strong knowledge of testing methodologies, test planning, test execution, data analysis and statistical methods for evaluating results.
• Strong communication skills and an ability to influence cross-functional teams, including Danfoss sales companies and customers, without formal authority.
• Ability to work independently and prioritize workload across multiple projects.
• Excellent presentation skills to effectively communicate test results and recommendations to management and stakeholders.
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.
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