Service Standards

Found in: beBee S DK - 3 weeks ago

København, Denmark Nilfisk AS Full time

Join Our Mission: enhancing Nilfisk's Service Standards and Sustainability

Nilfisk is embarking on an exciting phase of transformation, deeply integrating service excellence into the heart of our operations. We are seeking a dedicated Global Service Standards & EHS Manager to run our charge towards a proactive, service-oriented business model that prioritizes sustainability and operational efficiency. This role is an opportunity to be hands-on in refining our service operations and driving continuous improvement across our global fronts.

You will join the Service Business team under Martin Borst. You can be based anywhere in Europe, ideally close to one of the bigger European offices, such as Courtaboeuf, Copenhagen, Almere, Bellenberg, Penrith etc.

Driving Operational Excellence and Safety

As the Global Service Standards & EHS Manager, you will:

  • Embed service excellence in the frontline: Directly involve yourself in the frontline operations, ensuring that our service standards meet the dynamic needs of our customers and align with our strategic goals.
  • Prioritize Environmental Health and Safety (EHS): Implement and oversee EHS compliance across our service operations, reinforcing our commitment to safety and sustainability.
  • Optimize operations with LEAN methodologies: Utilize your expertise in LEAN methodologies to enhance field service operations and workshop efficiency, setting a new benchmark for operational excellence.
  • Collaborate for success: Work closely with cross-functional teams, ensuring that service operations are seamlessly integrated with our broader business objectives, fostering a culture of innovation and continuous improvement.
  • Measure and enhance performance: Develop and monitor key performance indicators (KPIs) to track the success of initiatives, EHS compliance, and service efficiency, leveraging insights to drive further improvements.

    Your impact: Shaping a sustainable future

    In this role, you will not only ensure the highest standards of service and safety but also contribute to Nilfisk's sustainability efforts, enhancing the lifespan of our products and reducing environmental impact. Your work will foster closer customer relationships through improved service delivery, contributing to stable recurring revenues and enhanced profitability.

    To succeed in this role

    You are a visionary front runner; a pragmatic, action-oriented person who thrives on improving processes and driving tangible results. Your hands-on approach and ability to lead by example will be critical as you navigate through the complexities of global service operations, making real-time choices that enhance our service delivery and customer satisfaction.
     

    Let’s create a cleaner future together

    Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?

    We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.

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