Senior Robotics Field Service Engineer.

1 month ago

København, Denmark Medtronic Danmark AS Full time

Careers that Change Lives
The Robotics Field Service Engineer is responsible for all aspects of equipment support performed at customer sites or before delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This will include, pre-installation checks, system installation/commissioning, planned maintenance, troubleshooting, assessment, and breakdown repair.

The Robotics Field Service Engineer is the main contact point with the local customers and the local commercial team for all Service and Repair related questions.

A Day in the Life
• Lead and execute installations and commissioning of new equipment.
• Perform preventive maintenance as per service manual checklist. Perform appropriate testing to confirm system functionality according to the manufacturer's specifications.
• Attend breakdown calls and perform repairs and troubleshooting independently.
• Provide testing and validation support and data to the Global Service organization.
• Assist in technical support for users of Robotic systems. Including phone and remote support for users and technical staff.
• Collaborate with other field service engineers to troubleshoot difficult service activities.
• Travel to sites to work as a member of the local team to provide efficient repair/installation support.

Must Haves
• Bachelor's degree is required – minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years of relevant experience. Good knowledge of troubleshooting methods/skills and capital equipment control.
• Systems are primarily used in the operating room, so healthcare / surgical setting experience is required.
• Experience with robotics or motion control within a large capital equipment environment.
• Team player with strong interpersonal skills.
• Available to travel (around 50% of the time) domestically and internationally and work outside of core office hours.
• Strong analytical and problem-solving skills that are balanced with speed and effectiveness.
• Effective verbal and written English communication skills.

Nice to Haves
• Vocational/ Trade certificate with minimum 8 years of experience; Diploma/ Associate Degree with minimum 5 years of experience; Bachelor's degree with minimum 3 years of experience.
• In-depth experience with medical devices for a minimum of 3 years.
• Complete and broad knowledge of operational systems, techniques, and practices typically gained through extensive experience and/or education.
• Effective presentation and negotiation skills.
• Proficiency in Microsoft Office. 
• Effective verbal and written Danish or Nordic languages communication skills.

We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance 
• Training possibilities via Cornerstone/Skills Lab
• Employee Assistance Program and Recognize (our global recognition program)

Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world. 

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