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Senior IT Support Analyst

5 months ago

Copenhagen, Denmark MMC Corporate Full time

IT Technical Support â Join Marsh - the world's leading risk advisory and insurance brokerage firm

With over 45,000 employees across 130 countries, we empower Denmark's largest companies to navigate risks and seize business opportunities through our unrivaled expertise in risk management and insurance consulting. We are app. 150 colleagues in Denmark, eager to welcome you to our great organization.

As Senior IT Support Analyst you are on-site support to all our great colleagues and based in our modern facilities in Nordhavn. You will report to the Manager of the IT Support Team located in Sweden.

Please ensure that when applying, your CV & application is in English.

What you can expect:

Cutting-edge Technology: Work with a wide range of systems and applications, including Microsoft 365, ServiceNow, MoveWorks, Nexthink, Zoom and other Cloud based Technologies to support our local, Nordic, and global operations.

Collaborative Environment: Join forces with our Nordic teams to provide exceptional IT support to our local users in Denmark, ensuring smooth operations and seamless user experiences.
 

Diverse Responsibilities: From provisioning and maintaining workstations to managing mobile phones, you'll have a diverse range of tasks that keep you engaged and challenged.
 

Technical Excellence: Participate in technical operations and troubleshooting, leveraging your broad IT knowledge and familiarity with ITIL processes to deliver top-notch solutions.
 

Service-Oriented Mindset: As a customer-centric professional, you'll excel in communicating with users, providing timely assistance, and maintaining a calm and focused approach even in high-pressure situations.

What you will be rewarded with:

  • Collaborative and inclusive work environment that values ââdiversity and innovation
  • Continuous learning and development opportunities to improve your skills and advance your career.
  • Competitive compensation and pension scheme
  • Global network of professionals providing opportunities for growth and mobility
     

We will rely on you to:

  • On-site support to our local colleagues in Denmark, primarily in Nordhavn but also our Aarhus office
  • On- and off boarding of colleagues
  • Prepare / maintain PC workstations.
  • Administer and prepare mobile devices.
  • Maintenance and operation of copy/print, local backup, and other operating systems
  • Participate in technical operational tasks, including troubleshooting.
  • Work with our Service Desk and asset management systems.
  • Carry out any other ad-hoc tasks as and when required.

What you need to have:

  • Speaks and understands English at a high level and can communicate in the Nordic languages
  • A minimum of 5 yearsâ experience in a similar role in an international organisation
  • Solid knowledge of software and hardware
  • Knowledge of Microsoft 365 and Microsoft environment in general
  • Knowledge of standard operating systems such as Windows 10
  • Knowledge of ITIL processes
  • Knowledge of Copiers, printers, and AV equipment
  • Knowledge of ServiceNow is a plus.
  • Solid interpersonal skills and service mindset
  • Pragmatic, robust and solution orientated personality
     

What makes you stand out:

  • Experience with Support/Ticket systems and asset management.

Marsh is the worldâs leading insurance broker and risk advisor. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the worldâs leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit marsh.com, and follow us on LinkedIn and X.