Customer Support Manager

3 weeks ago


Odense M, Odense Kommune, Denmark ConfidenceSearch Full time
Customer Support Manager

Har du lyst til at være leder i et kundeservicecenter i en international virksomhed, og har du samtidig kommercielt flair og erfaring fra lignende stilling?

Så er du måske vores nye leder Med en ambition om at fortsætte vores igangværende vækst søger vi nemlig en Customer Support Manager til vores Steel Service Center

Som Customer Support Manager får du en central rolle, hvor du leder et dynamisk team på 12 medarbejdere i kundeservicecentret. Vi søger en kommercielt mindet leder, der er robust, motiverende og inkluderende. Du vil være ansvarlig for at styre dit team og organisationen gennem mange fremtidige forandringer, og sikre at vi fortsat leverer en førsteklasses kundeservice.

Som vores nye Customer Support Manager bliver du ansvarlig for at teamet supporterer en kundeportefølje med kunder i Danmark, Sverige, Norge og Tyskland. I teamet understøtter vi hinanden i opgaveløsningen og går den ekstra mil for at sikre kunderne optimal service, der giver værdi i kundeoplevelsen.

Dine ansvarsområder vil bl.a. være:

- Ledelse og Motivation: Inspirere, motivere og inkludere dit team, skabe et positivt og produktivt arbejdsmiljø. Udvikle medarbejdernes kompetencer gennem coaching og træning.

- Forandringsledelse: Lede teamet og organisationen gennem forandringer, sikre en glidende overgang og implementere nye processer effektivt.

- Kommercielt fokus: Arbejde tæt sammen med de eksterne sælgere og andre afdelinger for at sikre en kommerciel tilgang til kundeservice, bidrage til virksomhedens vækst og succes.

- Performance Management: Opsætte og følge op på KPI'er, sikre at teamet når sine mål og leverer høj kundetilfredshed.

- Problemhåndtering: Tage ansvar for komplekse kundeproblemer/reklamationer, sikre hurtig og effektiv løsning samt forebygge fremtidige problemer.

- Procesoptimering: Identificere og implementere forbedringer i arbejdsgange og processer ifm. med nyt ERP-System, for at øge effektiviteten og kvaliteten af kundeservicen

Kandidaten:

- Uddannelse/baggrund: Relevant uddannelse inden for salg/kundeservice

- Erfaring: Nogle års erfaring i en lederrolle inden for kundeservice eller en lignende kommerciel rolle.

- Kommercielt mindset: Stærk forståelse for forretningsmæssige mål og evne til at integrere disse i kundeserviceaktiviteter.

- Lederskab: Dokumenteret evne til at lede og motivere teams, stærke kommunikative evner og erfaring med at inkludere medarbejdere.

- Robusthed: Evne til at håndtere pressede og komplekse situationer, beslutsomhed og gennemslagskraft.

- Forandringsledelse: Erfaring med at lede teams gennem forandringsprocesser, herunder implementering af nye systemer, processer og arbejdskultur.

- Tekniske færdigheder: Er erfaren bruger af gængse it-værktøjer og ERP-systemer

- Proaktiv og løsningsorienteret: Evne til at tage initiativ og finde løsninger på udfordringer.

- Empatisk og inkluderende: Stærke interpersonelle færdigheder, evne til at skabe et samarbejdende og støttende arbejdsmiljø, med humor og humør

- Kommunikativ: Klare og effektive kommunikationsevner, både skriftligt og mundtligt i dansk og engelsk – og gerne tysk, men ikke et krav.

Er ovenstående noget, du kan se dig selv i, så kan vi tilbyde en arbejdsplads med gode kolleger, kantineordning og personale-/idrætsforening.

Vi sørger for at du får den bedst mulige introduktion til jobbet og en grundig oplæring i teamets port folio af opgaver.

Ansøgning

Vedr. beskyttelse af persondata (GPDR)

Af hensyn til beskyttelse af persondata bedes du sikre, at de dokumenter, du fremsender ifm. din ansøgning, ikke indeholder følsomme persondata som f.eks. dit CPR-nummer eller oplysninger om helbredsforhold, etnisk baggrund, politisk eller religiøs overbevisning, seksuelle forhold mv.

For at beskytte dine persondata modtager vi ikke CV, ansøgning mv. via mail.

Klik på "søg stillingen" nedenfor på linket

  • Odense, Odense Kommune, Denmark OnRobot ApS Full time

    OnRobot was founded in 2015 in Odense, Denmark, and is on track to become the global One-Stop Shop for all Collaborative Applications on all Robot Platforms. OnRobot is defining and leading the market for Collaborative Applications by bringing disruptive technologies to market quickly.To help grow our European market OnRobot is looking for a combination...


  • Odense, Odense Kommune, Denmark Novo Nordisk AS Full time

    Are you ready to be a part of an exciting new project at Novo Nordisk? We are expanding our production capacity, and we are looking for an Associate Manager to one of our support teams in the new production facility in Odense. If you are passionate about making a difference in the lives of people living with serious chronic diseases and want to contribute...


  • Odense, Odense Kommune, Denmark Novo Nordisk Full time

    Are you ready to be a part of an exciting new project at Novo Nordisk? We are expanding our production capacity, and we are looking for an Associate Manager to one of our support teams in the new production facility in Odense. If you are passionate about making a difference in the lives of people living with serious chronic diseases and want to contribute to...


  • Odense, Odense Kommune, Denmark Novo Nordisk Full time

    The position As Associate Manager you will lead a team of 10-20 GMP and technical supporters and you will be part of the Operational Readiness management team. To begin with your focus will be to recruit and onboard the team to succeed in being ready for production.In general, your main tasks will be to: Lead and develop your team. Ensure the right...


  • Odense, Odense Kommune, Denmark SANOVO TECHNOLOGY GROUP Full time

    Er du serviceminded og opsøgende af natur, og er du en haj indenfor Microsoft Dynamics miljøet? Så er du måske vores kommende kollega til en nyoprettet stilling som Intern System Supporter. Hvad bliver din rolle? Du bliver en del af vores globale Customer Care team, der omfatter alt fra Teknisk Support, After Sales og udførsel af service- og...


  • Odense, Odense Kommune, Denmark PARETO SECURITIES AS Full time

    Do you want to have a real impact in shaping the future of our product? Are you an experienced product manager who would like to solve customer problems and grow a product globally starting with Nordics? Then you are our new Senior Product Manager at EG Industrials. As our new Senior Product Manager, you will play a crucial role in repositioning our...


  • Odense, Odense Kommune, Denmark C 1St ApS Full time

    Solid erfaring med kode fra job eller passioneret nørderi i fritiden?Customers 1st er på en vækstrejse med fuld fart, og du har mulighed for at stige ombord Som softwareudvikler hos Customers 1st kommer du til at arbejde i et ungt team med spændende arbejdsopgaver, og der vil være rig lejlighed til at lære en masse, så du kan dygtiggøre og udvikle...


  • Odense, Odense Kommune, Denmark Central Parking Full time

    Project Management Of: Deliverables/ projects Internal development tasks App -IOS / Android Ensure full utilization of our available resources for developers and technicians Concept clarification in collaboration with Sales Project costing in collaboration with Sales Efficient execution of development tasks & projects Testing of development tasks...


  • Odense, Odense Kommune, Denmark C 1St ApS Full time

    Customers 1st er på en vækstrejse med fuld fart, og du har mulighed for at komme med ombord Som softwareudvikler hos Customers 1st kommer du til at arbejde i et ungt team med spændende arbejdsopgaver, og der vil være rig lejlighed til at lære en masse, så du kan dygtiggøre og udvikle dig.Customers 1st hjælper hundredvis af detailbutikker med at...


  • Odense, Odense Kommune, Denmark Syddansk Universitet Full time

    The Dean's Office at the Faculty of Science at the University of Southern Denmark (SDU) is seeking a skilled Lawyer to join our External Relations Team. This role is essential for supporting our researchers in navigating the legal aspects of their research projects and assisting with legal matters in the workplace, as well as future hirings.Are you...

  • Data Center Manager

    3 weeks ago


    Odense, Odense Kommune, Denmark Window World of Boston Full time

    CBRE Data Centre Solutions (DCS) is a part of the CBRE Group with over employees worldwide and delivers fully integrated real estate, facilities and technology solutions for data centre owners, occupiers and investors across the globe. As a dedicated business line within CBRE, DCS is dedicated to solving complex challenges within every stage of the data...


  • Odense, Odense Kommune, Denmark Best Talent Full time

    Technical Transfer Project Manager, Manufacturing Science & Technology (MS&T), Orifarm / 1877Best TalentThe CompanyIn Orifarm, they aim to bring healthy days by making modern healthcare a better deal for the people and the societies they serve. Everyone should have access to modern medicine. High costs or lack of access to pharmaceuticals should never impact...


  • Odense, Odense Kommune, Denmark MegaGroup Tradeholding B.V. Full time

    Bevo Nordic A/S, located in Denmark, is seeking a pro-active Business Development ManagerAs a Business Development Manager for Bosta, Bevo or Reber you are accountable for generating sales through acquisition of new business with a focus on opening new windows of opportunity and on making new contacts in the country/region in question. So, your key...

  • Finance Manager

    3 weeks ago


    Odense, Odense Kommune, Denmark Biogasclean AS Full time

    Based at our office in Odense and reporting to our CEO, you will be a part of a strong and experienced management teamYour primary responsibilities encompass: Budgeting, forecasting, and financial planning - Effective liquidity management strategies - Timely and comprehensive monthly, quarterly, and annual financial reporting - Conducting financial...


  • Odense, Odense Kommune, Denmark Orifarm Group Full time

    Category: Purchasing & Procurement Country/Region: DK Location: Odense, DK, 5260Join our Indirect Procurement team and support our mission to establish a professional Indirect Procurement department all the while playing a critical role in driving performance at the largest supplier of pharmaceuticals in DenmarkAbout the job As a Category Manager, you will...


  • Odense, Odense Kommune, Denmark Clayton Power AS Full time

    Do you possess a solid technical knowledge and are you passionate about always providing superior customer service? Then you might be the right person to join Clayton Power in Odense as a Technical Product Specialist. Clayton Power is a leading innovator in mobile power solutions. With a commitment to sustainability and efficiency, they design and...


  • Odense, Odense Kommune, Denmark Orifarm Group Full time

    Category: ProjectsCountry/Region: DKLocation: Odense, DK, 5260– Leading Strategic High impact Corporate ProjectsWe are looking for a passionate Senior Project Manager who thrives with the responsibility of managing strategic corporate projects and is adept at engaging with a diverse range of stakeholders across the organization, both internal and external....


  • Odense, Odense Kommune, Denmark Mercell Danmark AS Full time

    Mercell is the largest public tendering and bidding platform for European buyers and suppliers, dedicated to enhancing connectivity between public buyers and suppliers. We make tenders compliant and easy, while enabling equal opportunity for all suppliers to the public sector.At Mercell, we're on a mission to revolutionise public procurement, making it...


  • Odense, Odense Kommune, Denmark Mercell Danmark AS Full time

    Mercell is the largest public tendering and bidding platform for European buyers and suppliers, dedicated to enhancing connectivity between public buyers and suppliers. We make tenders compliant and easy, while enabling equal opportunity for all suppliers to the public sector.At Mercell, we're on a mission to revolutionise public procurement, making it...


  • Odense, Odense Kommune, Denmark Nomeco AS Full time

    Join Nomeco as a Warehouse Operations Manager in OdenseAre you interested in working with operations and management in Denmark's largest pharmaceutical wholesaler? Then you might be Nomeco's new warehouse manager in Odense.Nomeco is the preferred pharmaceutical wholesaler for pharmacies and hospitals, as well as the pharmaceutical industry's preferred...