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Clinical Specialist
4 months ago
Clinical Specialist
The Clinical Specialist possesses advanced knowledge of Masimo products and solutions and excels in educating users and nurturing customer relationships with a diverse range of clinicians and key stakeholders.
Duties & Responsibilities:
- Acquire in-depth expertise on Masimo Technology and Products.
- Perform in various roles such as Project Management, Lead Clinical Specialist, or Clinical Specialist Resource for on-site implementations and projects.
- Identify opportunities for upselling while on customer sites.
- Coordinate equipment needs with Masimo Corporate headquarters for implementations.
- Collaborate with healthcare facilities and OEM partners for successful transitions to Masimo products.
- Work with the Management Team to secure project resources.
- Maintain strong ongoing relationships with Masimo customers to exceed their expectations.
- Demonstrate a positive and professional image reflective of Masimo Corporation.
- Manage the respective territory with Account Managers and support the Sales Team.
- Prioritize and plan independently and with team members to achieve company goals and customer satisfaction.
- Contribute to an innovative and fast-paced clinical and business development team.
- Identify customer needs throughout the implementation process and provide solutions.
- Conduct demonstrations and evaluations for Masimo Technologies.
- Document customer interactions using the Masimo Customer Relations Management Tool regularly.
- Participate in and support tradeshows as necessary.
- Perform special projects as assigned.
- Additional duties within the scope of the job description may arise.
Minimum Qualifications:
- Resides in the Copenhagen area.
- Exceptional written, oral, and interpersonal communication skills.
- Proficient in PC usage.
- Strong organizational skills.
- Capable of working independently.
- Skilled in independent problem-solving.
- Willingness to travel 60% of the time.
- Minimum of 2 years' experience in the medical field.
- Background as a Registered Nurse, ICU/NICU/PICU nurse, Certified Respiratory Therapist, Paramedic, Anesthesia Tech, or related field.
- Previous sales/clinical support experience preferred.
- Fluency in Danish and English.
- Direct experience in customer interactions and presentations.
- Educational or research experience is a plus.
- Ability to be a valuable member of a dynamic clinical and business development team.
Preferred Qualifications:
- 2 years of critical care experience is desirable.
Education:
Clinical credentials are a requirement.
Work Environment
This role is primarily based in a home office setting, engaging with customers daily. Regular use of computers and digital devices is essential. Extensive travel, mainly within Denmark, necessitates the ability to operate a motor vehicle and maintain a valid driver's license.