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Service Delivery Manager

4 months ago

Copenhagen, Copenhagen, Denmark Dustin AS Full time

Join our dynamic team at Dustin Denmark as a Service Delivery Manager, where you'll play a pivotal role in ensuring customer satisfaction, collaborating with diverse teams, and driving continuous improvement in service delivery.
If you're ready for an independent, flexible role with ample opportunities for growth and development, this could be the perfect fit for you.

This is what makes the position as Service Delivery Manager unique

  • Take on a crucial role in a rapidly expanding team and company, where your contributions directly shape operational success and customer satisfaction.
  • Play a pivotal role in a rapidly expanding team and company, contributing to significant growth opportunities.
  • Collaborate with knowledgeable colleagues in a friendly and supportive environment, where continuous development opportunities and a shared culture of success drive collective achievement.

At Dustin Denmark, we embrace a culture of continuous growth and camaraderie. Our team is not only dedicated to professional development but also values creating a supportive environment where knowledge sharing is encouraged. With regular Fika sessions, we bond over coffee, fostering collaboration and friendship while working towards our common goals.

Hiring Manager
My name is Birgitte Klitgård Andersen, I am the hiring manager. As a leader I am including, curious, and motivating. I lead with trust and I know that I am not the best to do your job, you are

Your role & influence as Service Delivery Manager

Responsibility:
You will be given responsibility for ensuring seamless fulfillment of contracts and translating customer requirements into operational goals, acting as the crucial link between the customer and internal teams at Dustin Denmark, while also managing pricing and product details in customer catalogues to guarantee agreement compliance.

Collaboration:
Together with your team, you take care of delivering exceptional service to our customers, collaborating closely not only with your immediate team members but also with departments such as Sales, Project Management, Operations, Purchasing, and other stakeholders, ensuring seamless coordination and communication across all levels of the organization.

Core activities:

  • Securing the SLA and proactively preventing breaches of contract
  • Facilitating internal and external customer team meetings to ensure effective communication and collaboration
  • Managing product and price agreements to align with customer needs and company objectives

This is what we imagine you bring
We envision you as a self organized and driven individual who thrives on interaction and teamwork, with a structured approach to problem-solving and excellent communication and administrive skills.

Additionally, it's important that:

  • You have a bachelor's degree level of working and thinking
  • You possess experience within a similar role
  • If you experience within the IT industry, this is a huge advantage
  • You demonstrate fluency in both Danish and English (written and spoken)

What can you expect next?
We will treat your application anonymously. We expect the following steps in the recruitment process:

  • Telephone screening with Talent Acquisition Partner: Rianne Onckels
  • 1st interview with the Hiring Manager: Birgitte Klitgård Andersen
  • 2nd interview with the Hiring Manager: Birgitte Klitgård Andersen and a collegue within the Team

For questions about the position, please contact the recruiter Rianne Onckels through e-mail:

Category
Customer Support

Role
Customer Enablement

Locations
Aarhus

Remote status
Hybrid Remote

Desired working hours
37

Spoken language(s)
English, Danish

Need more reasons to become a Dustineer?

  • Extra vacation
    On top of the regular vacation days, we offer five special holidays.
  • Home office allowance
    All new employees are given a one-time home office allowance of 2600 DKK to buy home office equipment.
  • Employee discount
    Purchase IT hardware at purchase price (for own use) from our webshop.
  • Pension
    We offer 12% pension, where 8% is company-paid, including health insurance with a broad selection of physical and mental health support.

This is what makes Dustin special
As you grow, we grow. Your development is crucial to us. We encourage everyone to stay curious and keep learning. That's why we have our own Dustin Academy, which supports your continuous growth.

Be part of an exciting journey. With teams in the Netherlands, Sweden, Denmark, Norway, Finland and Belgium, we are a leading online IT partner in Scandinavia and the Benelux, constantly striving to become one of Europe's top IT partners.

Make an impact that matters. We prioritise sustainability every day with ambitious goals to reduce climate impact, increase circularity and promote social equality. Diversity and inclusion are an integral part of our strength.

Together we win as a team. We embrace a supportive culture, encourage a sustainable work-life and support healthy lifestyles. We offer flexibility, allowing a mix of digital and office work tailored to your role and providing the best conditions for a balanced daily life.

Dustineers

Claus Haagen Petersen

Sales Director SMB DK

Lars Dahl

Janni Wissing Nielsen

Talent Acquisition Partner

Titus Hessel Welin

TA Manager

Ellinor Alkvist

HR Administrator & Project Specialist

Marianne Lund Eriksen

Employer Brand Manager

Anders Stensgaard

Sales Manager

Workplace & culture
We nurture a culture characterised by simplicity, continuous development and collaboration. We celebrate diversity, encourage innovation and believe in winning together as one team. We enjoy our work and celebrate every success.

Stop by any of our offices to say hello and meet our team - the coffee is ready

You keep us moving. We keep you moving.

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