Current jobs related to Service Delivery Manager, Franchise - Copenhagen, Copenhagen - Flying Tiger Copenhagen

  • Franchise Operations Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark Ferring Pharmaceuticals AS Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Franchise Operations Manager. In this role, you will be responsible for supporting the development and implementation of our franchise strategy, working closely with various stakeholders to understand and enable business capabilities, and driving organizational...

  • Service Management Delivery Coordinator

    2 weeks ago

    Copenhagen, Copenhagen, Denmark 0100 DXC Technology Danmark AS Full time

    Job Title: Service Management Delivery CoordinatorAbout the Role:We are seeking a highly skilled Service Management Delivery Coordinator to join our team at 0100 DXC Technology Danmark A/S. As a key member of our Service Management team, you will play a critical role in ensuring the delivery of high-quality services to our clients.Key Responsibilities:Manage...

  • Senior Director of Franchise Beverage Business Development

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Pepsico Nordic Denmark ApS Full time

    Job DescriptionJob Title: Senior Director of Franchise Beverage Business DevelopmentCompany: Pepsico Nordic Denmark ApSLocation: Northern EuropeJob Type: Full-timeIndustry: Food and BeverageJob Description:Key ResponsibilitiesLead the Development of PepsiCo's Franchise Beverage Business: Develop and implement strategies to maximize geographical opportunities...

  • Service Delivery Lead

    1 week ago

    Copenhagen, Copenhagen, Denmark Synthesia Full time

    About SynthesiaSynthesia is a pioneering AI video communications platform that simplifies the video production process, making it easy for everyone to create, collaborate, and share high-quality videos. Our mission is to make video easy for everyone, and we're trusted by leading brands such as Heineken, Zoom, Xerox, and McDonald's.The RoleWe're seeking a...

  • Service Delivery Management Team Lead

    1 week ago

    Copenhagen, Copenhagen, Denmark Conscia AS Full time

    JobbeskrivelseVil du være en del af vores Service Delivery Management team?Vi søger en erfaren Team Lead til at lede og udvikle vores Service Delivery Management team. Du vil være ansvarlig for at vejlede, lede og udvikle et team bestående af 6 dygtige Service Delivery Managers, som er fordelt på vores kontorer i Aarhus og Brøndby.Dine...

  • Senior Director of Franchise Beverage Business

    2 weeks ago

    Copenhagen, Copenhagen, Denmark PepsiCo Full time

    Job SummaryWe are seeking a highly experienced and skilled Senior Director to lead our Franchise Beverage business in Northern Europe. As a key member of our leadership team, you will be responsible for driving business growth, developing strategic plans, and leading cross-functional teams to achieve our goals.Key ResponsibilitiesDevelop and execute business...

  • IT Service Delivery Manager for Digital Transformation and Content Management

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Atea Global Services Ltd Full time

    Atea Global Services Ltd is undergoing a major digital transformation, and we are seeking a skilled Service Delivery Manager to lead the Content Management Platform and UX/UI areas. As a key member of our team, you will be responsible for driving the technical development of our Content Management Platform and overseeing the UX/UI area for customer-facing...

  • Service Delivery Coordinator

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Banedanmark Full time

    JobbeskrivelseVi søger en Service Delivery Coordinator til at understøtte vores sektionschef og Service Delivery managers i udførslen af deres opgaver. Du vil være med til at koordinere projekter, udarbejde analyser og rapporter, og kommunikere med både interne og eksterne partnere.Om jobbetJobbet omfatter blandt andet:Projektkoordinering af mindre...

  • Service Delivery Coordinator

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Banedanmark Full time

    JobbeskrivelseVil du være med til at føre det nye signalsystem på jernbanen fra projekt til drift?Har du erfaring med IT Service Delivery og trives du i en alsidig rolle, hvor du både får ansvaret for egne små projekter og yder support til forskellige ad hoc opgaver? Så har du nu muligheden for at komme til at arbejde i et spændende og tværfagligt...

  • Service Delivery Lead

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Synthesia Full time

    About the RoleWe are seeking a highly skilled Service Delivery Lead to join our team at Synthesia. As a key member of our organization, you will be responsible for leading the service delivery for our creative and educational technology offerings, ensuring that our clients receive exceptional support and value.Key ResponsibilitiesClient Relationship...

  • Delivery Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark Skypuzzler Full time

    Job DescriptionWe are seeking a highly skilled Delivery Manager to join our team at Skypuzzler. As a key member of our organization, you will be responsible for ensuring the timely and successful delivery of our software products.Key Responsibilities:Lead the product delivery process and schedules to ensure on-time delivery.Set and track key milestones to...

  • Service Delivery Manager til styring af stor it-drift kontrakt

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Domstolsstyrelsen Full time

    JobbeskrivelseService Delivery Manager til styring af stor it-drift kontraktVil du være ansvarlig for at sikre, at Domstolsstyrelsen får den aftalte og forventede høje kvalitet i vores it-driftsydelser?Vi søger en Service Delivery Manager, som har erfaring med it-serviceleverancer og stærke evner inden for samarbejde og relationer.Om stillingenVi søger...

  • Project Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Danske Bank Full time

    Programme Management OpportunityWe are seeking a skilled Programme Manager to support the delivery of our Credit Analytics Transformation (CAT) Programme. The successful candidate will be responsible for coordinating and facilitating programme meetings, managing stakeholders, and enhancing strategic decision-making.Key Responsibilities:Project management:...

  • Commercial Director Northern Europe Franchise Lead

    2 weeks ago

    Copenhagen, Copenhagen, Denmark PepsiCo Full time

    {"OverviewAs a key member of the PepsiCo team, you will be responsible for leading the commercial agenda across selected Northern Europe Franchise markets. With full Profit and Loss responsibility, you will drive growth in volume, market share, and system net revenue/profit for all PepsiCo's Beverage trademarks. This role requires strong relationships with...

  • IT Service Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark NCC Danmark AS Full time

    About the RoleWe are seeking an experienced IT Service Manager to join our team at NCC Danmark A/S. As a key member of our Finance & IT function, you will be responsible for overseeing all services, products, and systems in scope of responsibility, ensuring that business demands and agreed service levels are being met.Key ResponsibilitiesLife Cycle...

  • Executive Delivery Director

    1 week ago

    Copenhagen, Copenhagen, Denmark dentsu Full time

    About the RoleThe Executive Delivery Director is a key leadership position at Merkle, responsible for driving the delivery of exceptional customer experiences through creativity, strategy, and data. As a strategic leader, you will oversee the craft of project, product, and program delivery management across the agency, leading the strategic delivery approach...

  • Service Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark NKT AS Full time

    About the RoleWe are seeking a highly skilled Service Manager to join our Digital Solutions Team in Cologne, Germany. As a Service Manager, you will be responsible for analyzing business requirements, coordinating with the IT organization, and ensuring the successful delivery of assigned software solutions.Key ResponsibilitiesManage the design, build, and...

  • Executive Delivery Director

    2 weeks ago

    Copenhagen, Copenhagen, Denmark dentsu Full time

    Job DescriptionMerkle Denmark is a leading digital agency that delivers exceptional customer experiences through creativity, strategy, and data. As a key member of our team, you will play a crucial role in shaping the future of our delivery organization.Key ResponsibilitiesDelivery Team Leadership: Provide strategic guidance and leadership to the delivery...

  • Customer Service Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark Mastercard Payment Services Denmark AS Full time

    Job Title: Manager, Customer Technical ServicesJob Summary:We are seeking a highly skilled Manager, Customer Technical Services to join our team at Mastercard Payment Services Denmark A/S. As a key member of our Global Customer Care (GCC) team, you will be responsible for providing exceptional customer service and support to our business customers and...

  • Senior Project Manager

    3 weeks ago

    Copenhagen, Copenhagen, Denmark Danske Bank Full time

    Job SummaryThe Senior Project Manager will play a key role in supporting the delivery of the Credit Analytics Transformation (CAT) Programme at Danske Bank. This is a unique opportunity to work with a highly skilled team and contribute to the bank's long-term strategy.Key ResponsibilitiesCoordinate and facilitate programme meetings to ensure progress,...

Service Delivery Manager, Franchise

4 months ago

Copenhagen, Copenhagen, Denmark Flying Tiger Copenhagen Full time

Are you a qualified Service Delivery professional with great stakeholder management skills looking for your next challenge? If this sounds like you, we want to get to know you

We are seeking a Service Delivery Manager (SDM) that will be responsible for ensuring the Technology services meet business needs and perform to expected service levels across Franchise & Supply Chain. We operate across 28 countries with over 900 stores and a fast growing Franchise expansion that will double the size of the business over the next few years.

About the role

You'll be in charge of the operational management and improvement of core service management processes, particularly major incident, problem management, incident management and release & deployment processes. You'll be responsible for the delivery, support and operational performance of services within the business verticals. In this role, you'll ensure reliability, procedural integrity, and efficiencies driving a continual service improvement culture across the Technology department.

Based in our HQ on Strandgade Copenhagen and reporting to the operability lead, you will work in close collaboration with the project managers, service owners and functional support teams to continually drive improvements, service reliability, performance and cost efficiencies.

As Service Delivery Manager, Franchise & Supply Chain at Flying Tiger Copenhagen you will need to ensure you are to represent the interest of the business within FTC Technology, working with Platform teams (Service Management, Application Delivery, Data & Analytics, Integration, Security, Infrastructure, etc.) to execute on the service strategy and engagement model.

Main responsibilities

Stakeholder management

  • Overall responsibility for Service Delivery for Franchise and Supply Chain verticals.
  • Securing engagement with the right stakeholders at a regular and frequent time to ensure that alignment of priority, status and actions are addressed and handled.
  • Ensuring agreed upon objectives are aligned to business strategy, planned, and delivered.
  • Continuous assessment of customer feedback and making necessary improvements.

Global Service Delivery

  • Following trends for IT Performance via our ITSM system (ServiceNow) and helping to identify areas of service improvement.
  • Holld a dialogue with Platform Teams within FTC Tech and with external service providers on specific performance initiatives.
  • Coordinating and overseeing root cause analysis efforts together with problem management and service owners.
  • Recommending long-term solutions and risk reduction plans.
  • Participation in governance meetings with vendors and internal service owners.
  • Driving significant improvements in service standards, fostering a culture of ownership and accountability, promoting better ways of working and clearer, more effective processes.
  • Cross-functional interaction with internal and external peers and managers to exchange complex information related to areas of specialization.
  • Collaborating with other parts of the technology team to create a comprehensive service transition process and in general support process improvement initiatives.

Escalation Management

  • Acting as an escalation point for the business and thus taking responsibility for close follow up and communication on the specific issues.
  • Coordinating with platform teams and external vendors to ensure identification of areas of improvements and communicate priorities back to the business.

About You

With your collaborative approach, you're able to manage and influence stakeholders and gain an understanding of business and operational environments. You have strong experience or a certification within ITIL and in-depth service design skills, as well as functional experience of managing Major Incidents, Problems and Releases. You'll have previous experience in designing and managing the transition of services and working with 3rd Party suppliers.

You are an innovative thinker; able to turn customer service requirements into viable solutions and capable of taking leadership and inspire others. You have strong knowledge about Project Management, Development & Configuration lifecycles. You're a highly motivated self-starter, with fluent communication with stakeholders across all levels of the organization.

We expect that you hold a relevant degree, minimum at bachelor level or minimum 5 years of practical experience within Service Delivery Management or similar roles.

Furthermore, you have corresponding experience from large scale international organizations, which has provided you with most of the following skills:

  • Working in a 24 x 7 high availability environment with strong customer and result orientation
  • Operational senior management experience in a complex multi-supplier environment.
  • Experience with vendor and outsourcing management
  • Proven track record of supporting and enabling key transformation programmes to establish Technology Services/Operations/Processes supporting various business functions
  • Structured knowledge of governance, compliance, best practice across Technology, applications and services
  • Strong background of leading change, transformation and continuous improvement across Technology Services within Franchise & Supply Chain operations.
  • Strong global management capabilities and distance management experience

This is us

At Flying Tiger Copenhagen, we believe in a fun and dynamic workplace where we put our heart into everything we do. We offer flexibility, international exposure, and a social and informal work environment with plenty of opportunities to connect with colleagues socially and professionally. You'll also be part of an international work environment founded in Scandinavian culture.

We value our employees and offer a range of benefits to ensure their happiness and well-being.

Flying Tiger Copenhagen offers:

  • Probably the best location - in the heart of Copenhagen
  • Relocation support for you and your family
  • Attractive pension plan
  • Private health insurance - also including children
  • Flexibility with the opportunity of working from home
  • Special discounts in our own Flying Tiger Shops
  • Fun, dynamic, and international work environment founded in Scandinavian culture
  • Delicious restaurant food in our own canteen everyday – including cake on Thursdays
  • A social and informal workplace with parties, Friday bars, staff club etc.
  • Celebration and many other occasions to eat cake
  • And much more...

Did you know

We take climate change very seriously and work very hard to minimize our carbon footprint. We do this by buying less plastic and more renewable materials (everything which grows) – and we also want to make sure that all stores are run on renewable energy. We walk the talk – and make sure that what we do is validated by external experts, in the Science Based Targets initiative. You can read more about our work with climate action here

Department: Strandgade 71-73, Copenhagen K

Lokation: Denmark HQ


#J-18808-Ljbffr