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Technical Product Specialist

2 months ago

Odense, Odense Kommune, Denmark Clayton Power AS Full time

Do you possess a solid technical knowledge and are you passionate about always providing superior customer service? Then you might be the right person to join Clayton Power in Odense as a Technical Product Specialist.

Clayton Power is a leading innovator in mobile power solutions. With a commitment to sustainability and efficiency, they design and manufacture high-quality lithium battery systems, power electronics, and power management solutions for a variety of applications including marine, automotive, industrial, and off-grid power systems.

Your role

As Technical Product Specialist at Clayton Power, you will play a critical role in supporting their customers by providing technical expertise, product knowledge, and exceptional customer service. Furthermore, you will play a central role in filling in the important technical gap between customer support, production, and R&D - including bridging the knowledge exchange across these functions.

You can look forward to the following main tasks and key responsibilities:

  • Serve as the primary point of contact for technical inquiries related to Clayton Power products.
  • Provide pre-sales technical support to customers and own sales team members, including product demonstrations, technical specifications, and system integration guidance.
  • Collaborate closely with engineering and product development team to understand product capabilities and limitations and provide feed-back for product improvements.
  • Develop and maintain product documentation including user manuals, technical specifications, and applications notes (all in English).
  • Assist with post-sales support, troubleshooting, and resolution of technical issues reported by customers.
  • Conduct product training sessions for internal staff and external partners.

    The position is newly created, which means that you will have the opportunity to shape and influence your own area of responsibility and grow into a key employee in the organization. You will work from their HQ in Odense.

    Your profile

    To succeed in the role, we imagine you possess the following qualifications:

    • Preferably a technical background as machinist, industrial electrician, electrical installer, mechanical-/electrical, electro engineer – or similar.
    • Min. 5 years' experience as technical support, product specialist, product management, commissioning, or related technical experience.
    • Solid understanding of electrical diagrams and dimensioning of cables.
    • Strong technical aptitude and ability to quickly understand complex technical concepts.
    • Familiar with both high and low voltage systems and able to work with the PC configuration layer.
    • Knowledge of lithium-battery systems, power electronics or renewable energy systems is a plus.
    • Excellent communication skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
    • English fluent spoken and written is a requirement. Danish is an advantage.

      Your personality is equally very important and to succeed in this position you first must possess a customer focused mindset and a passion for providing exceptional customer service. You are self-motivating with a high drive, take on responsibility and show execution power. You possess a naturally technical curiosity with the ability to identify solutions and suggestions for optimizations. You are able to keep a holistic approach to the whole value chain and can built up cross organizational structures. Furthermore, you are outreaching and communicative and can built bridges between functions and teams.

      Why join Clayton Power?

      You will in this role hold a key position in an international growth company, where the opportunities are many and you will get your own area of responsibility and personal development and empowerment in your role.

      Also, you will join a company full of helpful and ambitious colleagues and be part of a spacious, light, and professional workspace in Clayton Power's HQ in Odense.

      Next step

      Do you want to join a team and a Company with a passion for technology and a desire to make a positive impact in the world? Then we encourage you to apply for the position as Technical Product Specialist. We conduct interviews ongoing, so apply sooner rather than later. Feel free to contact us if you have additional questions about the position.

      About Clayton Power

      At Clayton Power, they create innovative mobile power solutions that helps their customers switch to greener energy solutions. The Company was founded in 2000 with head office in Odense, Denmark and today they are represented in more than 18 markets across the EU.

      Using technological leadership and sparring with their customers, they find solutions that challenge climate change, achieve improved energy efficiency, and reduce the need for fossil fuels.

      With Clayton, customers always come first, and they ensure that they continuously meet their needs and exceed their expectations. The company's purpose can be briefly described as: Clean and efficient power anywhere.

      Read more about Clayton Power on their website

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