Customer Success

Found in: beBee jobs DK - 2 weeks ago


Frederiksberg, Frederiksberg Kommune, Denmark Toptutors Full time

Som Customer Success Rep hos Toptutors kommer du til at tale med eksisterende kunder via telefonen for at sælge dem endnu et medlemskab/pakke og bekæmpe kundefrafald.

Det er et job, hvor du kommer til at gøre en forskel for skolebørn, samtidigt med du tjener en god løn. Du får en høj grundløn samt provision for gensalg samt for retention af kunder.

Du bliver en del af en salgsafdeling med 6 andre kollegaer i en hurtigt voksende startup, hvor der er ingen grænser for dit udviklingpotentiale. Du bliver en del af et ungt, ambitiøst og internationalt team, hvor vi arbejder mod en vision om at skalere Toptutors til hele Europa

Vi tilbyder: en god grundløn + provision en stilling i en startup med globale ambitioner, hvor du kan udvikle dig og få mange nye kompetencer gratis frokost, sodavand og kaffe
Vi forventer, at du: har en hunter mentalitet, og trives godt i et salgsmiljø, hvor man altid prøver at dygtiggøre sig. føler dig tilpas i en rolle, hvor du er i telefonisk kontakt med mange mennesker dagligt. er smilende, og dit gode humør smitter af på kunderne, når du sælger i telefonen. motiveres til at gøre det bedre næste gang, når du får et 'nej-tak'. er effektiv, struktureret, selvstændig og tager ansvar.
Som Customer Success Rep har du ansvaret for: at bekæmpe kundefrafald ved at finde en løsning med kunderne, så de fortsætter deres lektiehjælpsforløb. at lave genslag af lektiehjælpsforløb til forældre og studerende via telefonen, når kunden er færdig med deres pakke/medlemskab. kommunikation med forældre, studerende og tutors via mail og sms med henblik på gensalg og bekæmpelse af kundefrafald. hjælpe supportmedarbejderen, når du er færdig med alt customer success. at komme med forslag til udvikling af vores interne processer gennem innovative ideer.
Det er et plus, men ikke et krav, at du: har erfaring med salg, og kan vise gode resultater. har en god teknisk forståelse.
Send os gerne en ansøgning med dit CV og en motiveret ansøgning. Vi glæder os til at høre fra dig
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