Customer Consultant

2 weeks ago


Copenhagen, Copenhagen, Denmark Mybanker AS Full time
Om Mybanker

Mybanker er en digital platform, som har eksisteret siden 2000. Vi er eksperter indenfor bl.a. boligmarkedet og den finansielle sektor, og vi arbejder på at bygge bro mellem borger, samfund og banksektor.

Mybanker er ejet af norske Schibsted og arbejder tæt sammen med Lendo Denmark.

Vi stræber efter at skabe større gennemsigtighed på det danske bankmarked ved at hjælpe vores kunder med at finde den rette bank, der matcher deres situation og behov. Kunderne kan med vores service gratis indhente op til 3 forskellige tilbud fra bankerne med én enkelt ansøgning. Vores service gør en ellers besværlig og langvarig proces nemmere og mere tilgængelig med vores digitale platform.

Om jobbet

Du bliver bindeleddet mellem kunde og bank, og du får til opgave at se mulighederne og hjælpe kunden igennem processen fra den indledende mødebooking med banken til det endelige bankskifte.

"Det bedste ved at arbejde i Mybanker er vores skønne team", "Der bliver grinet en masse, vi løfter i flok og er gode til at motivere og hjælpe hinanden." Tobias Pihl, 26, Mybanker

Som Customer Consultant i Mybanker får du et unikt indblik i den finansielle sektor og vores kunders behov. Et bankskifte er ofte et resultat af en bestemt omstændighed i kundens liv. Måske skal de købe ny bolig eller har ønske til anden ændring i deres økonomi. Eller måske har de en dårlig oplevelse med deres nuværende bank. Med telefonen som dit hovedredskab vil du hjælpe vores kunder til at finde, - forstå og skifte til den bank, der matcher bedst med deres situation.

Dine ansvarsområder bliver bl.a.: Mødebooking og facilitering af det ukomplicerede bankskifte på baggrund af kundens ansøgning Egen kundeportefølje samt egne ansvarsområder, hvor du kan vise og udvikle dine evner At sikre at vores kunder får den bedst mulige oplevelse, når de er i kontakt med os. Vi ønsker at hjælpe vores kunder ud over det sædvanlige At være med til at videreudvikle vores kundeserviceteam At formidle feedback fra vores kunder videre i organisationen, så vi hele tiden kan forbedre os
Hvem er du:

Vi forventer, at du har et mindset, hvor kunden altid er i fokus, og at du har en holdning til, hvad god kundeservice og salg er. Du er positivt indstillet og elsker at tale med mennesker. Du kan arbejde selvstændigt og kan lide at tage ansvar. Det er en fordel, men ikke et krav, at du har et basalt kendskab til den finansielle sektor.

Vores forventninger til dig:

At du tager ansvar for både opgaver og din egen udvikling At du kan have mange bolde i luften, uden at det går ud over den gode oplevelse for kunden At du er engageret og målrettet og forstår at eksekvere Vi har en masse sjove, sociale aktiviteter og events, vi håber du vil være en del af At du taler og skriver perfekt dansk At du kan begå dig på engelsk i skrift og tale
Det kan du forvente af os: Mulighed for at præge udviklingen i afdelingen og bidrage til at opbygge en god kultur samt et fantastisk socialt miljø Muligheder for at prøve kræfter med nye opgaver og ansvarsområder Fuldtidsstilling i dagtimerne Frihed under ansvar Lækre kontorfaciliteter i et åbent kontor på Vestergade, KBH K. Mulighed for at udfordre dine nye kolleger i bordfodbold, bordtennis og Mario Kart Frokostordning Pensionsordning, tandforsikring og sundhedsforsikring Sociale arrangementer som f.eks. fredagsbar, sommerfest, årlige ture/arrangementer med vores kolleger fra andre lande
Vi ser frem til at høre fra dig :-)

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