Service Delivery Manager

Location: Viby J, DK

Are you a motivated professional with a strong commitment to delivering outstanding service and achieving measurable results? Are you interested in working in a dynamic environment where every day brings new challenges and opportunities? If so, we have an exciting opportunity for you

Joining our team means becoming a core member of a robust ensemble of dedicated colleagues, where good dynamics, humor, and an atmosphere of trust prevail. Our department is composed of 14 colleagues from diverse international and professional backgrounds, working together across various fields in coordination with multiple Agile Release Trains.

About the job:
Our dynamic team of 14 colleagues brings a diverse range of specialized skills to the table, enhancing IT solutions in fields like Agriculture, Sustainability, Communication, Marketing, Innovation, and Salesforce, all within the framework of several Agile Release Trains.

Our team members are not only technical experts but also have a keen understanding of the nuances of our business.

We enjoy a friendly and informal work culture that values social connections, as we believe in the synergy of a collaborative environment. We are also mindful of the importance of work-life balance and offer flexible working arrangements, including the option to work from home for 1-2 days per week.

How you will make an Impact:
In your role, you will skillfully manage the relationships between Arla's support teams, application users, and external vendors. Your goal is to ensure that our systems are reliably upheld to the highest quality.

Your role is crucial for ensuring that our business operates smoothly and achieves maximum efficiency. Additionally, you will focus on maintaining support procedures and ensuring ongoing good collaboration across different parties.

Furthermore, you will work closely with stakeholders to determine and prioritize enhancements to our services.

Specifically, you will:

1. Forge Strong Relationships: Manage key stakeholders with confidence, ensuring alignment and clear communication across all areas under your oversight.
2. Drive Operational Excellence: Continuously refine and optimize processes and workflows, boosting efficiency and performance.
3. Ensure Seamless Service Delivery: Act as the main point of contact for our support vendors, tracking progress and ensuring all prerequisites are met according to our service transition process.
4. Collaborate & Innovate: Work closely with Agile Release Train counterparts, including Product Owners and Scrum Masters, to stay informed on new projects and enhance your solution knowledge.
5. Lead Vendor Management: Primary contact for support vendors, following up on their obligations as well as input to budget and forecast.

What will make you successful:

1. You hold a Master's degree in Business Administration or have over two years of proven experience in a Service Delivery Manager role or a similar position.
2. You have a basic understanding of ITIL (Information Technology Infrastructure Library) principles and best practices.
3. You have a knack for optimizing processes to enhance efficiency and effectiveness.
4. You excel in managing the demands of multiple stakeholders, balancing priorities with ease.
5. You possess exceptional communication and coordination skills, ensuring smooth collaboration across teams.
6. You are fluent in English, both spoken and written, enabling you to navigate international environments with confidence.

What do we offer?
We're excited to offer you a stimulating work environment in Aarhus, where personal growth and learning are at the heart of your career journey.

You will be working with skilled colleagues and become part of an IT organization at Application Services Department. We're a cohesive team of around 130 professionals, with our main hubs in Viby and Gdansk. The purpose of Application service is to ensure great service to the business by adding value through optimal system usage, continuous improvements, and ensuring stable systems within business applications and systems - We are the "Run" part of the Plan-Build-Run setup.

We're committed to professional development and promoting from within. Our positive and collaborative culture will bring out the best in you. And you'll join a market leader who produces nutritious household-favorite brands in a way that makes things better for our customers, the farmers who own us, and the whole world.

Application and contact:
If you want to seize this exciting opportunity, please apply as soon as possible. We are reviewing applications as they arrive. For additional information, please call IT Manager Kurt Møller on +45 7643 4541.

We have a purpose for Good:
At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organization, founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed, we need to hire people with a sustainable mindset. Could this be you?

BEWARE RECRUITMENT FRAUD:
It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods. Learn more via this link.

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