UX Researcher

Deadline: 16. september 2024
Read job description UX Researcher

Are you motivated by conducting UX research and testing to inform design decisions? Are you passionate about ensuring best-in-class user experience by deeply understanding user needs and behaviors? Then don't hesitate to apply for this exciting position in our dynamic tech company in the center of Copenhagen.

About us | Become part of the continuous growth and development
Now is the perfect time to become part of Karnov Group In Karnov Group, you will experience a company in rapid development, where the business is being rethought and digitized and where we are continuously transforming from a traditional publishing house to a state-of-the-art information technology company. Karnov Group is a leading supplier of business-critical information in Law, Tax, Audit and Accounting as well as Environment, Health and Safety in Denmark, Sweden, Norway, France, Spain and Portugal. Our solutions are based on reliable knowledge, authored by subject experts, and communicated via technology.

Psychological Safety is a cornerstone that supports our cultural values. In our daily operations, we act in accordance with and live up to these values by simply "walk the talk". You therefore become part of an attractive work culture and a dynamic environment in an ambitious company with talented colleagues who support and respect each other. We believe that close collaboration across the entire company contributes to serving our customers in the best possible way.

About the job | Expert on research and testing in product development
As our new UX Researcher in the User Experience & Design team, you conduct user research and testing to inform design decisions during both the discovery and delivery phases of the design process. You act as an expert on how to do research and testing right and assist designers and product managers in defining metrics and ways of measuring.
You reveal user needs and behaviors through fieldwork, interviews, surveys, focus groups, usability testing, and more. You take care of the entire process of researching and testing; set research and test goals, plan, recruit users, arrange for technical tracking, conduct the actual research or testing, as well as analyze and synthesize data. You convey findings both directly and through presentations, recommendations, reports, and various kinds of mappings such as user journey mappings, service blueprints, affinity diagrams, and more.
Although you will not be doing any designing yourself, you will have a central role in the process, being the expert on retrieving knowledge about our users.
Besides that, you will maintain and evolve our Persona Tool.

The User Experience & Design team in Karnov Group is a small team working closely together with Product Managers, Developers, and Business Development to achieve company and product goals. The team is part of the Technology Organization, that includes a diverse bunch of people from various parts of the world all aiming to deliver the best possible solutions for our users and for having a fun and inspiring day, every day.

The role reports to Head of User Experience & Design. We benefit from work-life balance and offer partially remote work options.

About you | Understand user needs and behaviors | Ensure best-in-class user experience
You are an expert of research and testing methodologies and have years of practical experience in doing UX research and testing for digital products.
You love talking to users and don't mind calling them to recruit them for interviews - you are outgoing but mindful of not wasting their time. You have both interest in and patience for details and know how to keep an overview of them. You have a structured mindset to keep data neat, updated, and in compliance with GDPR.

You value being part of a team and the benefits and joy of mutual learning, and like sharing your knowledge of research and testing. You use your strong collaborative skills supporting and contributing to a collaborative design culture.

Besides the above you:

• Have 3+ years proven experience as UX researcher and tester.
• Have experience in working within the field of digital design and have a basic understanding of the digital design process.
• Have great communication skills and love talking to users as well as internal stakeholders.
• Don't necessarily have knowledge of legal systems, but you do have the motivation and tenacity to learn, in order to help design complex tools for specialists.
• Possess strong Danish communication skills - ideally also Swedish – to be able to communicate on a specialized level with our users.
• Are used to English as your primary working language.
• Are not a UX/UI designer.

This is how you proceed
Questions regarding the position can be directed to Tina D. Jespersen, Head of User Experience & Design on phone +45 28 10 16 54. We hope to receive your application no later than September 16th 2024.

How to apply
The position is sought via our job portal Teamtailor, which is responsible for the recruitment. We look forward to receiving your CV and your motivated application.