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Process Manager
1 month ago
About the job
Would you like to contribute to building a next-generation payments platform that enables fast and affordable cross-border payments? Then you may want to consider joining our team.
Banking Circle is a truly international and vibrant company with more than 600 skilled and dedicated employees worldwide. We are a differentiator in the market who provides the stability of a Bank and the flexibility of a Fintech, in order to deliver a payments solution to our clients as we continue transforming the Banking and Payments industry for the new economy.
About the role
We are looking to hire a skilled Process Manager to join our Engineering team in Copenhagen, reporting to Engineering Team Lead Ayo Feldfos, and collaborate with all teams within the organization. To support our exciting growth journey, we are looking to hire a highly skilled Incident Manager, who can proactively drive the incident management process to minimize the impact of unexpected disruptions, and take lessons learned to formalize these in ongoing process improvements. In addition to the operational work, you will be responsible for creating, maintaining and improving reporting on ongoing incident trendlines, as well as facilitating weekly meetings with senior management and C-level personnel.
What you will be doing
- Manage and drive the Incident Management Process and streamline the Incident Management Process.
- Adhere to regulatory requirements and streamline the process thereafter.
- Facilitate collaboration on Incident response - support the incident process by ensuring the necessary resources are available to prepare for, mitigate against, and recover from disruptive incidents.
- Ensure that Incidents with a client/business impact are resolved as fast as possible to maintain the highest possible system availability.
- Manage external client communication in cooperation with Client facing teams.
- Exercise controls through existing processes and operational procedures owned by Service Management.
- Facilitate Post-Mortem meetings and take part in Problem Management work.
What we are looking for
To be the right candidate for this position, we expect you to have a demonstrated capability from an applicable role where you have 5+ years of relevant experience. Furthermore, it is desirable if you have expertise or experience in Problem and Change Management processes, ideally within finance. The role also requires solid project management skills. You are pragmatic and have a solid understanding of payments processing and financial IT infrastructure from an operational perspective. You have a good understanding of the financial industry, and you have a solid analytic foundation.
As a person, you are highly organized and have the ability to cope with complex structures, both theoretical and practical, and apply these skills in high-pressure situations. You have a detail-oriented work approach, and you can work independently as well as part of a team in a fast-paced environment.
As Banking Circle is an international company, it's a requirement that you are fluent in English.
What we offer you
We offer a hybrid work model for our employees to allow for flexibility and productivity. However, we do expect you to spend most of your time in the office to build community and efficiency in the team. Furthermore, we offer a competitive salary and a generous benefit package, opportunities for continuous learning, development, and a dynamic and collaborative culture that values personal initiative and professional achievements.
Would you like to join us?
We will be conducting interviews continuously; therefore, we urge interested candidates to apply online as soon as possible. Please note that applications or CVs coming through email or direct messages will not be accepted or considered. If you have questions do not hesitate to contact Svetlana Stetchi, Global Recruitment Partner on svst@bankingcircle.com.
Banking Circle is a fully licensed next generation Payments Bank that is designed to meet the global banking and payments needs of Payments businesses, Banks, and Marketplaces. Through our API, we deliver fast, low-cost global payments and banking services by connecting to the world's clearing systems – enabling our clients to move liquidity in real-time for all major currencies securely and compliantly.
We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sexual orientation, national origin or any other characteristics protected under federal, state or local laws, regulations and ordinances.
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