Finnish speaking Customer Consultant

3 weeks ago

Rudersdal Kommune, Denmark Tieto Denmark AS Full time

We are looking for a Finnish speaking Customer Consultant who wants to be part of Tietoevry Banking. Tietoevry Banking is the leading financial services software and solution partner in the Nordics. We offer modular, pre-integrated banking as a service solutions and market-leading software for core, payments, credit, cards, financial fraud, and wealth. With our scale, expertise, and specialization, we empower financial institutions to enhance agility, efficiency, and accelerate digital transformation.

When joining Tietoevry Banking as a Finnish speaking Customer Support Consultant:
As a Finnish-speaking customer service representative at Tietoevry Banking, you will work independently handling incoming calls and providing high-quality service to customers. The majority of your tasks will involve financial services and supporting the bank's end customers, such as card blocking and more. Your work will be carried out in Finnish as well as Swedish and English.

This position offers you the opportunity to work with a fantastic team of 8 individuals where good collaboration and a pleasant work environment are highly valued. We are staffed around the clock, which means that shifts may occur during daytime, evenings, nighttime, and weekends.

Employment Type: Temporary position for 1 year - possibility of extension - full time

Job Responsibilities:

  • Handle incoming calls from customers, primarily individuals but also stores and bank personnel, and assist them with their inquiries.
  • Make follow-up calls on submitted cases.
  • Register all incoming cases in various systems.
  • Resolve incoming cases based on the situation.
  • Provide top-level service and customer interaction to ensure the best solution for the customer's situation.
  • Work towards creating and developing good collaborations with the company's customers.

Who we are looking for:

  • Speaks and writes Finnish, Swedish, and English fluently.
  • Has previous experience in a customer service role where you interacted with individuals, via phone, in-store, restaurant, etc.
  • Has a high school diploma.
  • Is service-minded.
  • Has good computer skills.

Personal Qualities:
Since we offer 24/7 support, we are looking for someone who is flexible, loyal, and solution-oriented. You should be responsible and structured in your work approach and capable of providing professional customer interaction in all situations. Additionally, you should be meticulous in your work to always ensure the highest quality of service to the customer. There may also be periods of higher workload, so we expect you to handle stressful situations and communicate easily with colleagues. We place the greatest emphasis on personal qualities.

We Offer:
We offer you an exciting position at one of the Nordics' largest IT companies that is growing both nationally and internationally. We work in a professional environment that will give you the chance to develop and grow through taking on exciting challenges and learning. Currently, we provide a hybrid work model with two fixed days a week in our new and nice offices in Solna.

Did we get you inspired?
We look forward to your application
Attach your CV or LinkedIn profile, and we will get in touch with you. Interviews will be conducted on an ongoing basis, so we encourage you to apply today. If you have any questions regarding this role, please contact the hiring manager, Jonna Winqvist, at jonna.winqvist@tietoevry.com.

Location: Stockholm - Solna

We perform background checks on all final candidates.

Tietoevry declines calls from recruitment agencies.

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