Current jobs related to Customer Service Specialist - Copenhagen, Copenhagen - JACOBS DOUWE EGBERTS

  • Customer Service Specialist

    1 week ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    We are looking for a part-time customer service specialist to join our team.Job Description:This role involves providing top-notch customer support via phone, email, and chat.You will be responsible for ensuring that our goals are met at all times.Your tasks will also include direct customer contact, resolving inquiries, and providing solutions.Required...

  • Customer Service Associate

    22 hours ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Customer Service SpecialistWe are looking for a talented individual to fill the role of Customer Service Specialist. This position involves being the first point of contact for customers and delivering local customer services in line with defined policies and procedures.The Operations function ensures the integration of all key business processes from...

  • Customer Service Ambassador

    2 weeks ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Guest Experience SpecialistWe are looking for a skilled and enthusiastic individual to join our team as a Guest Experience Specialist. As a key member of our team, you will play a vital role in creating unforgettable guest experiences.About the RoleYou will be responsible for providing exceptional customer service to our guests. Your responsibilities will...

  • Customer Service Specialist

    2 weeks ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Delivering Exceptional Customer ExperiencesWe are seeking an Icelandic speaking customer service professional to join our team. As a key member of our customer service department, you will be responsible for providing high-quality support to our customers via phone, email, and chat.Key Responsibilities:Provide excellent customer service through various...

  • Customer Service Representative

    1 week ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    The ideal candidate will have a strong background in IT and software support, with excellent communication skills in both English and Danish. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers and colleagues.Essential RequirementsCustomer Service Experience: Experience working with customers over the...

  • Customer Service Representative

    2 weeks ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Job Overview:We are seeking a highly skilled Customer Service Specialist to join our Nordic Supply Chain team. The successful candidate will be responsible for executing incoming orders, handling claims, and ensuring credit notes are executed correctly.

  • Customer Service Representative

    1 day ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Deliver Exceptional Customer ExperiencesWe are seeking a highly skilled Customer Support Specialist to redefine customer support and shape unparalleled customer interactions. As part of our dynamic team, you will delve into technical support and service excellence, implementing cutting-edge strategies to transform brand experiences.About the RoleTechnical...

  • Customer Service Professional

    19 hours ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Key ResponsibilitiesServe as the main contact for customer service advisors.Ensure the quality of support related to the client's products.Coach and support advisors.Share knowledge and updates within the team.Handle and resolve complex cases.You will collaborate closely with other Specialists, emphasizing teamwork and effective communication.

  • Customer Support Specialist

    14 hours ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Customer Care SpecialistThis exciting opportunity is for a skilled Customer Care Specialist to join our team. As a Customer Care Specialist, you will play a vital role in ensuring that our customers receive the highest level of service.The successful candidate will have experience in handling customer inquiries and resolving issues efficiently. You will also...

  • Customer Service Automation Specialist

    11 hours ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Job Summary: Robotics Operations Manager">This senior-level role requires an experienced professional to manage the operations of customer service robots and CoPilot agents. Key responsibilities include developing and maintaining operational frameworks, collaborating with development teams, and ensuring high-quality customer service. A strong background in...

Customer Service Specialist

4 weeks ago

Copenhagen, Copenhagen, Denmark JACOBS DOUWE EGBERTS Full time

Do you thrive as first-point-of-contact for the company? Are you the fast-paced colleague with great communication skills? Would you like to learn more about coffee and tea? Come join us 

The customer service specialist is the first point of contact for JDE customers and delivers local customer services in line with defined policies and procedures. The Operations function ensures the integration of all key business processes from supplier to customers, providing products, services and information that add value for customers and stakeholders.

Working with us means you will be making an impact in a fast-paced, collaborative environment. We work as a team, celebrating success and supporting one another. Our associates work with a diverse group of like-minded people, in an innovative environment committed to doing the right thing – all across the world.

In the role you will work together with functions as sourcing, procurement, manufacturing, supply chain (warehousing, logistics and distribution) and will be planning processes and ensure optimal alignment between demand and supply.

Our Customer Service team provides a complete order process and customer service facility to all customers. This is to ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times. 

  • Process Customer Orders according to target.
  • Number of end user customers on target.
  • Handling calls and enquiries daily according to the defined target.
  • Order Processing
  • Resolve Customer Complaints
  • Stock Data
  • Deliveries
  • Administration
  • CSAT evaluation and action 
Qualifications
  • Good knowledge of SAP and understanding of the Order-To-Cash process
  • Knowledge of customer service principles and practices
  • Experience in handling logistics enquiries from customers and 3rd party logistics suppliers
  • Experienced in Microsoft Office: Word, Excel and Outlook
  • High-minded attention to detail and accuracy
  • Preferably experience in problem analysis (5XWHY, RCA), problem-solving and loss analysis
  • Preferably great communication skills – verbal and written.
  • Fluent in English and one Scandinavian language 
Additional Information

A fantastic opportunity to learn and develop in an exciting international fast-growing business. You will have competent, caring and supporting colleagues and be a part of a unique culture with amazing brands and great coffee

We are located in Copenhagen Ørestad in a brand new office. If you want to know more about the role, please contact: Sandra Lundin, Customer Service Manager on e-mail: sandra.lundin@jdecoffee.com

We look forward to having a cup of coffee with you

Company description

For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it's amazing what can happen over a cup of coffee or tea. JDE is part of JDE Peet's, the world's largest pure-play coffee and tea company. We are fuelled by our purpose of unleashing the possibilities of coffee and tea to create a better future.

Today, our coffee & tea portfolio is available in more than 100 developed and emerging markets, through a portfolio of over 50 brands that collectively cover the entire category landscape led by leading household brands in the Nordics such as Gevalia, Café Noir, Espresso House, Friele, Douwe Egberts, L'OR, Pickwick and Piazza d'Oro.

What's it like to work at JDE?

We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JDE: A coffee & tea for every cup.

We value Simplicity, Entrepreneurship, Accountability, Discipline and Solidarity and every day we are passionate about creating amazing coffee moments together.

#J-18808-Ljbffr