Logistics Operations Manager

3 weeks ago

Copenhagen, Copenhagen, Denmark HelloFresh Full time
The Role

We are seeking an experienced, dynamic, and results-driven Logistics Operations Manager to oversee and optimize our last-mile and middle-mile transportation processes. In this role, you will be responsible for managing 3PL (Third-Party Logistics) providers from Denmark, Sweden and Norway, facilitating weekly performance reviews, and ensuring the seamless implementation of delivery experience initiatives and handling incident escalations.

You will...
  • Oversee the management and optimization of 3PL partners for both last-mile and middle-mile transportation services.
  • Lead weekly performance calls with internal teams and 3PL partners to assess key performance indicators (KPIs) and identify areas for improvement.
  • Develop the overall delivery experience for customers, ensuring a smooth, efficient, and positive process from order placement to final delivery.
  • Facilitate the escalation of incidents related to delivery operations, including delays, damages, and customer complaints and trends.
  • Manage and optimize the delivery operations budget, ensuring cost efficiency while maintaining service excellence.
  • Collaborate cross-functionally with teams (e.g., customer service, production, marketing, and tech) to enhance delivery processes, systems, and technologies.
  • Support on ad-hoc projects and initiatives as required by the business needs.
You have...
  • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (or equivalent experience).
  • 3+ years of experience in delivery operations, logistics, transportation, or supply chain management. Proven experience managing 3PL partnerships and handling operational escalations.
  • Strong analytical skills with experience in data analysis, performance tracking, and reporting. SQL is a plus.
  • Excellent problem-solving abilities and the ability to make data-driven decisions.
  • Strong communication and interpersonal skills, with the ability to manage relationships with internal and external stakeholders.
  • Ability to work in a fast-paced environment and manage multiple priorities effectively.
  • Fluency in English. Proficiency in Nordic languages is considered an advantage.
What We Offer
  • A diverse and vibrant international environment of 35+ different nationalities.
  • The chance to have a significant impact on one of the fastest-growing technology companies in Europe.
  • A significant discount on your weekly HelloFresh box or Factor_ meals.
  • Learning and development opportunities.
  • Subsidized healthy lunches every day in our Copenhagen office.
  • Comprehensive relocation assistance to move to the Nordics plus visa application support.
  • Mental health resources through online subscriptions.
  • Monthly pension scheme including health insurance benefits.
  • Additional perks: Discounts for our neighboring gyms, company events and parties, fruit & snacks in the office and free Friday bar.
Are you up for the challenge?
  • Apply with your CV (In English please).
  • If we see a match, you'll have a call with one of our recruiters to share more about what you can bring to the team.
  • Are both sides still positive? Then we proceed to the assessment stage to assess key skills required for the job.
  • We will be conducting interviews on an ongoing basis and will close down the position once the successful candidate has been found.
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