H&M Claims Manager

Are you an experienced and skilled Claims Manager with a strong background in Marine Hull & Machinery (H&M) claims? Do you have a good grasp of the Nordic Marine Insurance Plan and the ability to stay composed and effective under pressure?

Are you also a team player who thrives in a collaborative, high-performing environment? If so, we invite you to join our dynamic team. TORM is currently looking for a dedicated colleague with 10+ years of marine insurance experience to join our Insurance team in Copenhagen.

Your Role

You will be part of a highly experienced team with three members based at our headquarters in Hellerup, one in our Manila office and two in the Mumbai office. As part of the Insurance team, you will have a clear set of roles and responsibilities which include:

• Handle Hull & Machinery (H&M) insurance claims from first notification to final resolution.
• Advise internal stakeholders on insurance matters under the Nordic Marine Insurance Plan.
• Liaise with H&M underwriters and brokers to ensure smooth and transparent claims handling.
• Participate in emergency response meetings and simulation drills, advising on insurance implications.
• Contribute to claims prevention and insurance process improvements.
• Participate in the insurance duty rotation, managing urgent claims matters as they arise.
• Other ad hoc duties and projects as required.

Your Profile

To succeed in this role, you need to bring both solid professional expertise and the ability to navigate fast-paced or critical situations with confidence. We're looking for someone who is poised, solution-oriented, and brings a proactive, insightful mindset to resolving claims. Collaboration and strong stakeholder management are key, and we value individuals who contribute positively to both the team dynamics and social atmosphere.

Our ideal candidate has the following qualifications:

• 10+ years of experience handling marine Hull & Machinery (H&M) insurance claims; familiarity with the Nordic Marine Insurance Plan is a plus.
• Strong decision-making and prioritization skills, especially in demanding situations.
• Excellent written and verbal communication skills, with the ability to convey complex matters clearly.
• Proven stakeholder and relationship management capabilities.
• Analytical, detail-oriented, and focused on practical, effective solutions.
• Proactive, resourceful and results-oriented approach to work.
• Relevant academic background, such as a degree in Law, Marine Technical, Risk Management or Insurance.

Why Join Us

TORM is characterized by informal, but performance-focused working environment, psychological safety and passionate colleagues. We enjoy working together as a team and solving the challenges in good collaboration with our stakeholders. We offer an engaging and rewarding environment where your expertise in H&M insurance will be valued and nurtured. As a H&M claims manager you will have the opportunity to work alongside a talented team, drive impactful decisions, and contribute to the growth and success of our organization.

What We Offer

We offer a competitive salary which will reflect your experience and qualifications, and an attractive benefits package including bonus, pension and health insurance. You'll have access to continuous learning and growth opportunities with a variety of initiatives, e.g., the Employee Association, the Sports Association and the Responsibility Committee etc., which will help you connect, grow, and thrive.

Application

For further information about the position, please e-mail Head of Insurance and Claims, Priscila Mello Nissen (PNI@torm.com). Please submit your application and CV via our website www.torm.com/careers/ashore as soon as possible and no later than 04 May 2025.