Danish Customer Success Manager

3 weeks ago

Copenhagen, Copenhagen, Denmark Hello Retail ApS Full time

Danish Customer Success Manager

  • Sales
  • Full time
  • Copenhagen HQ

We want you

Introduction
Hello Retail is growing rapidly – and we are looking for a Danish speaking Ecommerce Specialist to be part of our future Customer Success team. Are you a fast learner, good with people, interested in E-commerce, and looking to develop your negotiation and value-based sales & account management skills? You might be the one we are looking for.

Customer satisfaction is essential to us, and our customers have come to expect a great deal from us, which is why we want to increase the number of hands on deck. We need you to join our fantastic team in Copenhagen, Denmark, to ensure that we will continue to attract the SMB and large customer segment in the Nordic market.

Hello Retail is the market leader in the Nordic countries within Personalization and Conversion rate optimization (CRO) for the E-commerce market.

About the job

  • Your job is to make sure that our existing customers are successful and that they are aware of it. You will be working across the Nordic team and will serve primarily Danish but also other Nordic customers.
  • You will be the key coordinating driver and the customer's first point of contact, responsible for delivering the promised services. You will plan regular business reviews with the customer to ensure they understand the positive results generated by our solution.
  • You will ensure an optimal process, both internally and externally, when coordinating the implementation of our services.
  • You will analyze the customer's shop and discover possible optimizations while interpreting their needs and forming them into clear requirements for our tech support team.

The ideal candidate

  • Previous e-Commerce manager experience is a plus.
  • Experience in a previous Customer Success Management role within Ecommerce is also valuable.
  • You have basic Internet/Web knowledge and familiarity with Google Analytics is a plus.
  • You enjoy talking to people and are committed to ensuring your customers' success.
  • You can work in a structured manner with a variety of tasks.
  • You are self-driven, proactive, ambitious, and understand the importance of a strong team.
  • You are fluent in Danish and English – both spoken and written.
  • Knowledge of other Nordic languages is a plus.
  • You have experience in servicing customers over the phone.
  • You possess commercial awareness and can recommend further services to our existing customers.

What we offer

  • A competitive salary.
  • Comprehensive training in our systems and best practices.
  • Great incentives to do your best.
  • A workplace that celebrates team spirit.
  • A supportive environment ensuring every day is as good as possible.
  • A culture that celebrates our results.

Perks & Benefits
Catered diverse lunch with your colleagues every day from one of the best kitchens in Copenhagen.
Skill development program: We want to take you from good to great.
Tech-savvy environment: Macbook, trackpad, you name it, we get you covered.
Located near public transit: Easy access and eco-friendly workplace.
Social gatherings and games: Hang out with your colleagues.
Your local office is centrally located for your convenience.
Free soft drinks, treats, and fruits: Peckish after lunch? We got your back.
Free beer on Fridays: Let's enjoy a beer together on Fridays.
Free coffee/tea: Get your caffeine fix for free.


#J-18808-Ljbffr

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