Architect

3 weeks ago


Copenhagen, Copenhagen, Denmark Randstad Digital Full time

Are you a ServiceNow expert passionate about restoring simplicity and scalability in enterprise systems? We're looking for a ServiceNow Architect to lead a major transformation initiative to revert our ServiceNow environment to its Out-of-the-Box (OOTB) state while ensuring business continuity and optimal performance.

You'll collaborate with cross-functional teams, align stakeholders, and ensure the platform supports current and future business needs—with minimal custom code.

Responsibilities:
  • Analyze existing ServiceNow customizations and assess impact of reverting to OOTB.
  • Develop and execute a de-customization roadmap with minimal business disruption.
  • Standardize configurations, workflows, and integrations using best practices.
  • Establish architectural standards and governance to prevent over-customization.
  • Collaborate with stakeholders, guiding teams on OOTB adoption and training.
Required Skills & Experience:
  • Strong ServiceNow expertise in ITSM, ITOM, CSM, HRSD, and platform architecture.
  • Proficient in Flow Designer, Business Rules, Script Includes, and integration methods.
  • Experience with CMDB, ITIL processes, governance, and performance optimization.
  • Skilled in stakeholder engagement, problem-solving, and leading transformations.
  • Relevant certifications: CSA, CIS (ITSM/ITOM), CTA (highly preferred), ITIL v4.

This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it to visweswari.achanta@randstad.co.uk.

Seniority Level:

Mid-Senior level

Employment Type:

Full-time

Job Function:

Consulting and Information Technology

Industries:

IT Services and IT Consulting and Financial Services

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