Customer Success Associate

2 weeks ago

Odense, Odense Kommune, Denmark Cardlay AS Full time

About Cardlay:
Cardlay is a Danish FinTech company founded with a clear purpose: We want to deliver new standards for fast and efficient spend management for corporations on a global scale. We are a strategic partner to banks, card issuers, processors, and financial institutions. Our mission is to empower card issuers with cutting-edge spend management solutions, streamlining corporate clients' financial operations with ease.
Our core team comprises hand-picked specialists dedicated to technical and business development excellence.

About the job
We are currently seeking a skilled and motivated student to join our commercial and support team as Customer Success Associate for 10-20 hours per week. In this role, you will contribute to Cardlay's success and growth by driving customer onboarding, providing professional service to our clients, and identifying opportunities for solution improvements and market growth. If you're interested in technology, possess great communication skills, and thrive in a fast-paced environment - then you might be the student that Cardlay is looking for.

Key Responsibilities

  1. Customer Onboarding: Facilitate the seamless onboarding of new clients onto the Cardlay Expense platform. Provide training and support to ensure a smooth transition and a positive customer experience.
  2. Product Demonstrations: Assist new business development and ensure usage of the features and solutions by existing clients.
  3. Customer Support: Advise and assist our customers with all kinds of product-related questions.
  4. Market Research: Conduct thorough market and customer research to identify gaps, trends, opportunities, and potential areas for growth and improvement. Analyze customer behavior and feedback to inform strategic decision-making.
  5. Collaboration: Work closely with the commercial team, UX, and development teams to ensure alignment of efforts.

Your qualifications
To excel in this position, you could have:

  1. A proactive and hands-on approach with the ability to work both independently and collaboratively.
  2. Strong problem-solving abilities and attention to detail.
  3. Excellent written and spoken English; proficiency in Danish and/or another Nordic language is advantageous.
  4. Interest in technology and the fintech industry.
  5. Ability to thrive in a fast-paced, dynamic work environment.
  6. Solid experience with Microsoft Office 365 and general understanding of IT systems.

Your opportunities
As a student at Cardlay, you'll have the chance to kick-start your career by gaining valuable experience and knowledge within the fintech sector. You will work closely with our development teams and learn how to use relevant tools such as Jira and Zendesk. Moreover, you will be a part of one of the fastest growing fintechs in the world, with a unique combination of innovative entrepreneurial atmosphere paired with great professionalism and self-responsible work.

Hours: 10-20 a week
Location: Copenhagen or Odense

If the above sounds like something for you, go ahead and hit "apply" and send us your resumé, application, and other relevant information. Any questions about the position can be directed to Simon B. Skou on sbs@cardlay.com.
Place of work: København K

Application deadline:
As soon as possible

Apply

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