Service Desk Specialist with Danish in Prague
4 days ago
Looking for new experiences? A career change? Ever thought about working in an international IT company? Join our growing Danish-speaking Service Desk team in Prague.
If you are living outside the Czech Republic, no worries, we've got you covered. There's an interesting relocation package offered after you take the offer. It includes flight tickets, initial accommodation in pension or hotel, practical relocation support and advisory, and one-off financial relocation pay.
About the jobAs our Support Center Analyst you'll be part of our Aeven Service Support Center in Prague, speaking Danish and English in your daily work.
In this role you will be responsible for resolving customer requests and queries coming via various channels. Our customers are employees at larger companies to whom we provide IT support. It may include for example maintaining user accounts, assigning accesses, resetting passwords, troubleshooting in user administration area etc. You don't need to have previous experience in IT support or be IT expert though As long as you want to learn, we will train you. The goal is to solve the problem and deliver great customer experience.
Main tasks:- Manage service requests and ensure follow up
- Take accountability for quick, accurate and effective resolution
- Prioritize incoming requests based on SLA (Service Level Agreements)
- Collect information in order to identify the root cause of the problem and find solution for the customer
- Provide guidance to the customer where needed
- Ensure high customer satisfaction
- Cooperate on maintaining internal knowledge base
- Collaborate with other team members and colleagues
- Contribute on training of newcomers and share the knowledge
- Is fluent in Danish and English
- Has good communication skills
- Has high sense of responsibility and is well organized
- Has user knowledge of MS Office
- Is able to work in a team as well as individually and under pressure
- Likes to solve problems and helps others
- Is eager to learn
- Is customer oriented
- Understanding of the IT environment and troubleshooting is a plus (but not a must – training will be provided)
- 5 weeks of vacations/year
- 5 sick days/year
- Flexible working hours
- Possibility to work from home
- Flexible cafeteria account for leisure (12,000 CZK/year)
- Meal vouchers in the amount of 100 CZK per workday (Aeven covers 55 CZK)
- Fully covered MultiSport card enabling free entry to sports facilities in the Czech Republic
- Free breakfasts on Mondays and monthly get-togethers
- Free fruits and vegetables from Monday to Thursday
- Wide selection of tea and coffee for free
- Height-adjustable tables
- Relax zones with Xbox
- Czech language lessons
- Annual flu vaccination for free
Department: Østmarken 3a, Søborg
Location: Prague
Application deadline: 01 May 2024
#J-18808-Ljbffr-
Support Specialist with Technical Expertise
4 days ago
Gladsaxe, Gladsaxe Municipality, Denmark beBee Careers Full timeJob SummaryWe are seeking a Support Center Analyst to join our team in Prague. This role involves resolving customer requests and queries, maintaining user accounts, and providing IT support.The ideal candidate will be fluent in Danish and English, have good communication skills, and a high sense of responsibility.Main Responsibilities:Manage service...
-
Gladsaxe, Gladsaxe Municipality, Denmark beBee Careers Full timeJob DescriptionThis is an exciting opportunity to join our growing team in Prague. As a Support Center Analyst, you will play a critical role in delivering exceptional customer service and technical support.Your responsibilities will include managing service requests, prioritizing tasks, and collaborating with colleagues to resolve customer inquiries. You...
-
Senior BESS Specialist
4 days ago
Gladsaxe, Gladsaxe Municipality, Denmark PARETO SECURITIES AS Full timeSenior BESS SpecialistWould you like a career with a high degree of development and responsibilities in a green company with a great mission? Does it motivate you to bring your technical knowledge about the development and design of BESS projects into a rather new and rapidly growing business area at European Energy?Then perhaps you are our new Senior BESS...
-
Gladsaxe, Gladsaxe Municipality, Denmark beBee Careers Full timeAbout the RoleIn this dynamic role, you will be responsible for resolving customer inquiries, troubleshooting technical issues, and providing exceptional customer service.You will work closely with our team to maintain user accounts, assign access, and reset passwords. The ideal candidate will be able to work under pressure, prioritize tasks effectively, and...
-
Procurement Specialist
3 weeks ago
Gladsaxe, Gladsaxe Municipality, Denmark AGC Biologics Full timeOur purpose is to bring hope to life by enabling life-changing therapies for patients around the globe, creating a healthier and happier tomorrow. Our mission is to work side by side with our customers in order to improve patients' lives by bringing new biopharmaceuticals to market.About the JobDo you thrive in a fast-paced environment? Are you interested in...
-
Customer Service QA Professional
1 week ago
Gladsaxe, Gladsaxe Municipality, Denmark Novo Nordisk AS Full timeJobbeskrivelsePlacering Søborg, DenmarkJobkategori Quality Ansøg nu Are you passionate about quality, business understanding and communication with many stakeholders across the company? Do you want to shape the future of Customer Service in Novo Nordisk for the benefit of our patients across the world? If so, this is a unique opportunity to become QA...
-
Digital Retail Product Specialist
3 days ago
Gladsaxe, Gladsaxe Municipality, Denmark beBee Careers Full timeDigital Retail Product SpecialistWe are seeking a digital retail product specialist to optimize the customer journey and improve the online shopping experience for our customers.The ideal candidate will be responsible for developing and implementing strategies to enhance the online presence and performance of our paint brands, and for ensuring that our...
-
Customer Care Specialist
2 weeks ago
Gladsaxe, Gladsaxe Municipality, Denmark beBee Careers Full timeCustomer Service Representative\We are looking for a Customer Service Representative to join our team in Søborg, Denmark. In this role, you will be responsible for responding to customer inquiries, resolving issues, and providing excellent customer service.You will also be responsible for communicating with customers via phone, email, or in-person, and...
-
Business Travel Specialist
4 days ago
Gladsaxe, Gladsaxe Municipality, Denmark beBee Careers Full timeJob Summary">We are seeking a seasoned Travel Consultant to join our team. In this role, you will arrange business travel for our global colleagues, providing exceptional service and support.">Key Responsibilities:">Arrange business travel from start to finish, adhering to our Global Travel policy.Deliver outstanding service and guidance to travellers via...
-
Job Title: Production Support Specialist
2 weeks ago
Gladsaxe, Gladsaxe Municipality, Denmark beBee Careers Full timeProcess Specialist RoleThe Process Support department is a critical component of our organization, ensuring that production processes and equipment are always in a validated state. As a Process Specialist, you will be responsible for supporting daily production, handling deviations, and implementing improvements. You will work closely with the production...