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An Overview of the Role
Capgemini works with some of the world's largest brands on interesting and complex projects in modern IT. The Salesforce practice is one of the fastest growing areas within Capgemini DK and focuses on helping our clients achieve business value through the use of Salesforce.com, the world's number one cloud-based CRM (Customer Relationship Management) solution.
The Role
Collaboration/Innovation
Working closely with clients, you'll analyze their needs through a series of client meetings, facilitated workshops, and stakeholder interviews. You'll prepare functional documentation to exceed client expectations using your deep functional Salesforce product knowledge and understanding of core Salesforce configuration (Sales/Service) and software features. Your passion for Salesforce and CRM will help you become the person clients turn to when they face their most complex challenges.
The Work
- Work closely with some of the world's largest clients to understand their complex business processes and requirements, helping them develop Sales/Service and wider Salesforce solutions while adding business value and innovation through your extensive functional knowledge of the Salesforce platform.
- Facilitate workshops, communicate effectively, and act as the interface between the client and our Salesforce consultants to ensure requirements are translated into solutions.
- Add significant value to projects by recommending and suggesting features that meet client needs and configuring Salesforce features. We'll support you through a Salesforce certification plan, investing in your development.
- Act as the Salesforce functional expert, exceeding client expectations and maximizing investment from the Salesforce platform, using your inquiring mind to solve complex business challenges.
- Spend significant time face-to-face with clients, developing your professional communication, presentation, and design thinking capabilities.
Why You?
- Good experience of Salesforce functional consultancy and/or business analysis covering one or more of the core Salesforce Clouds: Sales, Service, Experience Clouds.
- Experience working on large complex end-user or client projects involving several hundred Salesforce end users.
- Certified as a Salesforce Administrator, Service Cloud Consultant, Sales Cloud Consultant, or Community Cloud Consultant.
- Experience of agile project delivery and working as part of a wider team that includes highly skilled Salesforce developers, change management consultants, and testers.
- Proven experience taking conceptual business needs and translating these into clear user stories, managing the product backlog, and assisting the client with testing and product demonstrations.
- Ability to effectively communicate complex ideas, issues, concepts, and solutions to clients and executive project stakeholders in a jargon-free and easy-to-understand way.
- Experience working with 3rd party delivery partners and AppExchange vendors is a plus (e.g., Mulesoft, Apptus, etc.).
Why Us?
While we're a global consultancy, we're made up of supportive, close-knit communities. Everyone wants to get the best solutions for our customers and create the best working environment.
Upskilling
Potential is just as important to us as having the required skills. If you have the right mindset, we might provide you with bespoke training. If you're not sure you have all the skills you need but are still passionate about the role, please apply, and we'll see if we can support you.
Diversity
Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing, and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family, and work-life needs.
About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital, and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17 billion.
Location
Copenhagen
