Nordic Campaign Manager

Allente is a Nordic entertainment company offering high quality satellite TV, streaming services, IPTV solutions, and fiber broadband to more than one million customers in Sweden, Norway, Denmark, and Finland.

Working for Allente means that you are joining a team that is devoted to providing the best TV services to its customers. Quality is our hallmark in all aspects, whether it's customer experience, available content, picture, and sound. We take pride in delivering the best possible linear and streamed TV services via satellite (DTH) to the Nordics, as well as broadband TV in Sweden (IPTV).

As a Nordic Campaign Manager, you will have a central role in strengthening and building a data-driven customer experience and driving the automation agenda across countries in Allente. You will be essential in our work related to increasing the value of the customer base, improving the Customer Journey, and digitalizing 1-1 communication across channels and touchpoints. This includes planning, implementation, and evaluation of activities and 1-1 communication over the customer life cycle.

Key Responsibilities and duties

1. Define and implement communication activities and triggers using MessageGears and similar campaign tools.
2. Translate CLM and CX strategies into workable 1-1 communications plans and ensure optimal ROI from activities through testing and follow-up.
3. Set communication and business rules for activities and 1-1 campaigns.
4. Collaborate with Marketing to ensure customer relevance in communication activities, and alignment with the brand, marketing plan, and message.
5. Analyze and evaluate 1-1 activities in all relevant channels in close cooperation with the Analytics department.
6. Develop action plans, tech and data requirements to optimize campaign management processes and execution.
7. Participate in CX and CLM projects.
8. Develop text/copy for selected 1-1 activities.
9. Develop Next Best Action capabilities increasing campaign uptake and relevance of the message to customers in different channels.
10. Develop and follow up legal obligations, routines, and processes related to CLM processes, activities, and campaigns.
11. Follow up and cooperate with external partners and vendors to execute activities and roadmaps.

Analytical with a strong business mindset.
A natural when it comes to presenting insights.
Great at collaborating with teams and vendors.
Loves solving problems and improving processes.
Skilled with Marketing Automation tools (like for instance MessageGears, Adobe, Hubspot, SQL – you name it).
Customer-focused with an eye on the big picture.

What's in it for YOU?

At Allente, we like to #Dare to try new things, #Care about our people, and #Share our knowledge. We're all about creating a culture of accountability, curiosity, and collaboration, where everyone feels valued and can make a real impact.

Here's what we offer:

• Dedicated team of colleagues who are good team players and open to new ideas.
• Work in a company with a strong trademark and exciting products.
• An opportunity to have Nordic and International experience.
• Broad exposure to management and other key decision-makers.
• Competitive terms & conditions.
• A permanent position with one of the biggest media providers in the Nordics.
• Career growth opportunities in a young but well-established company.
• Extra days off on top of your standard vacation days.
• Great insurance and pension plans to keep you covered.
• An Allente TV subscription for your entertainment.

The position will be located in Denmark.

As applications will be evaluated continuously, we encourage applicants to submit applications promptly. Some international travel should be expected.

Ready to bring some extra fun to everyday life? Join Allente and be a part of our exciting journey

If you're ready to make a real impact, have fun with data, and help shape Allente's customer experience of the future — hit apply today

We're reviewing applications on a rolling basis, so don't wait to apply