Director, Creative Operations

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We are seeking a strategic and solutions-oriented Director, Creative Operations to lead the operational backbone of our in-house creative team. As a key leader within the organization, you will be responsible for driving efficiency, optimizing workflows, and enabling the seamless delivery of creative work for a global audience.

This role will lead project management, creative operations systems, technology enablement, and external agency partnerships to ensure our teams deliver best-in-class creative work at scale. You will collaborate closely with Digital & Technology, Brand, Marketing, and Production teams to shape and evolve the creative operating model, lead technology initiatives, and identify opportunities to improve speed, quality, and efficiency through automation and emerging technologies.

The ideal candidate is a highly organized and collaborative leader with deep expertise in creative operations, workflow transformation, technology implementation, and change management. You are equally comfortable developing long-term operational strategies and ensuring day-to-day execution excellence.

Creative Operations & Project Management

Lead the Creative Studio operating model, including intake, prioritization, capacity planning, resource allocation, and project delivery.

Drive continuous improvement of creative workflows, systems, and governance across project management, DAM, and MRM platforms.

Partner with Creative, Brand, Marketing Operations, Production, and Technology teams to align priorities, optimize resources, and ensure successful delivery.

Establish operational KPIs and reporting to measure workflow effectiveness, resource utilization, delivery performance, and business impact.

Lead and develop Creative Operations capabilities through coaching, best practices, and process excellence.

Technology, AI & Operational Excellence

Partner with Digital & Technology teams to evaluate, select, and implement creative technology solutions, including DAM, workflow, automation, and AI-enabled tools.

Develop business cases and investment plans that improve creative effectiveness, operational efficiency, and scalability.

Establish governance, adoption frameworks, and responsible-use practices for AI and emerging technologies.

Monitor industry trends and translate innovation into practical improvements across creative operations and content production.

Lead relationships with external design, localization, customization, and technology partners, ensuring alignment with brand, quality, budget, and delivery expectations.

Manage SOWs, contracts, performance metrics, and ongoing vendor effectiveness.

Evaluate partner capabilities and identify opportunities to leverage innovation, automation, and emerging production models.

Change Management & Transformation

Lead change initiatives that enable successful adoption of new technologies, processes, and ways of working.

Drive continuous improvement and build organizational capability in creative operations, technology adoption, and operational excellence.

Influence stakeholders across the business to deliver sustainable transformation and measurable impact.

Budget & Resource Management

Own budget planning for Creative Operations systems, technology investments, and operational needs in partnership with the Head of Production.

Forecast and optimize resource allocation across internal teams and external partners.

Partner with Finance and Production to monitor spend, measure ROI, and drive efficiency across people, processes, and technology.

Qualifications & Experience

Significant experience in Creative Operations, Project Management, Marketing Operations, or workflow transformation within an in-house agency, creative organization, or related environment.

Experience leading or shaping creative operations functions, operating models, or large-scale transformation initiatives.

Expertise in enterprise project management, DAM, MRM, workflow management, and collaboration platforms (e.g., Workfront, Asana, Wrike, Bynder, Aprimo, or similar).

Experience evaluating, implementing, and scaling AI-enabled or automation solutions within creative, marketing, or operational environments.

Experience leading RFPs, developing business cases, and delivering technology implementations in partnership with Digital & Technology teams.

Strong understanding of creative workflows across design, content production, localization, and asset management.

Demonstrated success managing agency and vendor partnerships, including localization, customization, and technology providers.

Strong stakeholder management, communication, and change leadership skills.

Proven ability to drive adoption of new technologies and ways of working across complex