Associate Customer Success Manager

Trustpilot Copenhagen, Capital Region of Denmark, Denmark

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there's still an exciting journey ahead. Join us at the heart of trust.

Overview
We are part of an exploding industry where we have conquered the global market and we're now growing our team in Copenhagen. As part of our Customer Success team, you'll play a pivotal role in ensuring that people around the world continue to see Trustpilot everywhere

You will be responsible for the retention of a large portfolio of small business customers, acting as a Trusted Advisor, advocating for our clients' needs and ensuring growth within your portfolio.

What You'll Be Doing

• Maintain and secure the renewal rates of your clients from the Danish market.
• Manage and administrate your own portfolio of contract renewals for around 300 clients, made up of small businesses in various industries.
• Search for and identify growth opportunities as well as dealing with inbound enquiries from your portfolio.
• Be supported by and help us to develop automated processes and marketing campaigns.
• Contribute to developing this role which is the first of its kind in our department.
• Become the expert on our low / tech touch client segment.
• Work to build a healthy customer portfolio with low churn rate.

Who You Are

• Fluent in Danish and English.
• You ideally have some account management, sales or customer support experience.
• A plus if you already have demonstrated experience with subscription-based, renewal license models.
• Ability to manage large portfolio & administration tasks.
• Deep passion and understanding for processes & systems.
• Good communication and negotiation skills.
• Adept at delivering best customer service in a fast-paced environment.
• A good understanding of digital advertising/search marketing industry – preferred.

What's In It For You

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated).
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms.
• Employee discounts to restaurants and shops.

About Us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh –– it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.