Global Operations Manager

3 weeks ago

Copenhagen, Copenhagen, Denmark VML Full time

Do you want to play a critical role in ensuring seamless global operations and delivering world-class service to our clients? In this role, you will be at the center of driving operational excellence across multiple regions, ensuring efficiency, consistency, and collaboration in a dynamic, fast-paced environment.
What will your day look like?

As a Global Operations Manager, you will oversee operations at a global level, ensuring alignment across multiple regions while maintaining strategic oversight, resource allocation, and client satisfaction.

Your day will involve:

  • Managing the delivery of marketing operations teams in accordance with client contracts and SLAs.
  • Identifying and implementing process improvements to enhance service consistency and optimize KPIs.
  • Planning and governing the global structure, team utilization, and financial accuracy for monthly, quarterly, and annual reviews.
  • Fostering knowledge sharing and best practices across regional teams to align with global objectives.
  • Working closely with in-house teams to ensure operational strategies align with client and agency goals.
  • Acting as a key liaison for internal and external stakeholders, providing regular performance reports, and ensuring alignment with senior leadership.
Who are you going to work with?

You will be part of a diverse, global working environment that values collaboration, innovation, and operational excellence. You'll work closely with senior leadership, cross-functional teams, and top-tier clients to shape and execute strategic initiatives that drive success across multiple regions.
What will you bring to the table?

You are a proactive and highly organized leader with a strategic mindset and a strong ability to manage complexity. You thrive in a fast-paced environment, balancing operations, people management, and client relations with ease.

You excel at:
  • Strong experience in overseeing multi-region service delivery, process standardization, and KPI optimization.
  • Ability to develop and execute long-term operational strategies, including workforce planning and commercial KPI tracking.
  • Skilled in managing escalations, ensuring transparency, and maintaining strong relationships with internal and external partners.
  • Proficient in monitoring performance KPIs and utilizing insights to drive continuous improvement.
  • Experience in leading operational transformations and aligning teams across multiple time zones.
For this role, we expect you to have:
  • Proven experience in global operations management within a service-oriented or agency environment.
  • Strong understanding of marketing operations and service delivery frameworks.
  • Experience in compliance management, including GDPR, SLA governance, and risk mitigation.
  • Excellent stakeholder management skills, with the ability to communicate complex topics clearly and effectively.
  • Proficiency in operational tools such as JIRA, Smartsheet, Confluence, and Excel.
  • Financial acumen to oversee budgets, control costs, and optimize resource allocation.
A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.
A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

WPP (VML MAP) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

For more information, please visit our website, and follow VML MAP on our social channels via Instagram, LinkedIn and X.
#J-18808-Ljbffr

  • Global Operations Manager

    3 weeks ago

    Copenhagen, Copenhagen, Denmark VML MAP Full time

    Do you want to play a critical role in ensuring seamless global operations and delivering world-class service to our clients? In this role, you will be at the center of driving operational excellence across multiple regions, ensuring efficiency, consistency, and collaboration in a dynamic, fast-paced environment.What will your day look like?As a Global...

  • Global Operations Manager

    2 days ago

    Copenhagen, Copenhagen, Denmark Vml Map Full time

    Do you want to play a critical role in ensuring seamless global operations and delivering world-class service to our clients? In this role, you will be at the center of driving operational excellence across multiple regions, ensuring efficiency, consistency, and collaboration in a dynamic, fast-paced environment. What will your day look like? As a Global...

  • Global Operations Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Vml Map Full time

    Do you want to play a critical role in ensuring seamless global operations and delivering world-class service to our clients? In this role, you will be at the center of driving operational excellence across multiple regions, ensuring efficiency, consistency, and collaboration in a dynamic, fast-paced environment.What will your day look like?As a Global...

  • Global Operations Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark VML MAP Full time

    Do you want to play a critical role in ensuring seamless global operations and delivering world-class service to our clients? In this role, you will be at the center of driving operational excellence across multiple regions, ensuring efficiency, consistency, and collaboration in a dynamic, fast-paced environment. What will your day look like? As a Global...

  • Global Operations Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark WSAudiology Full time

    We're on a mission to provide innovative hearing aids and hearing health services that change lives. Join us as a Global Operations Manager, where you'll play a critical role in shaping the future of our supply chain.About the JobThis is an exciting opportunity to lead cross-functional projects and drive business growth. You'll work closely with our...

  • Global Operations Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark Novo Nordisk AS Full time

    Company Overview:Novo Nordisk A/S is a leading healthcare company with a strong commitment to innovation and excellence.We are currently seeking a highly skilled Global Senior Project Manager – Operations to join our team in Copenhagen Region, Denmark.

  • Global Operations Strategist

    2 weeks ago

    Copenhagen, Copenhagen, Denmark VML MAP Full time

    Key ResponsibilitiesAs a Regional Operations Director, your responsibilities will include:Developing and implementing operational strategies to drive business impact.Managing and mentoring local Operations Managers to ensure successful implementation of regional operations.Ensuring compliance with global principles and standards to maintain operational...

  • Global Marketing Operations Manager

    2 weeks ago

    Copenhagen, Copenhagen, Denmark Pandora AS Full time

    About the OpportunityWe are seeking a highly skilled and experienced marketing professional to join our team as a global marketing operations manager. This role will play a critical part in shaping the marketing function for Pandora and driving strategic initiatives across the organization.As a global marketing operations manager, you will partner with the...

  • Global ERP Operations Manager

    1 week ago

    Copenhagen, Copenhagen, Denmark Radiometer Danmark Danaher Full time

    We are seeking an experienced IT professional to join our team as a Global ERP Operations Manager. In this role, you will be responsible for driving our ERP projects and collaborating with business stakeholders across our locations.The successful candidate will have a strong background in project management, with experience in implementing ERP systems in a...

  • Global Operations Lead

    3 days ago

    Copenhagen, Copenhagen, Denmark beBee Careers Full time

    Job DescriptionThis role involves overseeing the delivery of marketing operations teams across multiple regions, ensuring alignment with client contracts and service level agreements. Key responsibilities include managing the global structure, team utilization, and financial accuracy for monthly, quarterly, and annual reviews. The successful candidate will...