World Class Customer Service
4 weeks ago
World Class Customer Service Lokation: Herning Nord Ansøgningsfrist: Åben Are you passionate about customer service and ready to deliver world class service? Do you dream of a workplace where values such as we build trust, we dare to challenge, we create value, and we succeed together are in focus? Then you might be our new Project Coordinator at Ege Carpets for our USA-based subsidiary. About Us At Ege, we work in teams consisting of project coordinators, designers, and salespeople, all collaborating closely to achieve our strategic goals. We strive to succeed together, build trust, challenge ourselves and our processes, and thereby create value for each other and our customers. Our values are at the heart of our company. The Job You will become part of a dedicated team working to deliver world-class customer service. You will be responsible for our USA subsidiary. The job will be based at HQ in Herning. The working hours are based on a standard working week of 37 hours with flexibility. But since you will be working with USA, Mondays and Tuesdays may start later (12:00 am) and finish in the evening to be available within their working day. These days can be taken from home. Wednesdays, Thursdays, and Fridays will be in Herning within standard DK working hours. We are open to discussing this. You will report to our Country Manager Alex Lerian, who is based in the USA, with local management support, who can assist when needed. You will play a central role in ensuring that our customers have a positive experience every time they contact us. Your tasks will include: Handling customer enquiries via phone and email.Advising and supporting customers regarding our products and services.Collaborating with project coordinators, designers, technical designers and USA salespeople to solve customers’ needs and challenges.Ensuring high customer satisfaction through professional and friendly communicationCapability to submit design requests, orders, and proactively track and notify our clients of shipments.Process invoices, both for clients and our internal team in the USA. Your Profile We are looking for a candidate who is passionate about customer service and wants to be part of our team for many years to come. You may have a background in logistics or freight, but you may also have experience with customer service from a manufacturing company. The right candidate has: Experience with the software from the Office package, including Outlook. Knowledge of M3 or another ERP system is an advantage.Strong communication skills, both spoken and written, in Danish and especially in English.A proactive and solution-oriented approach to work.The ability to work independently as well as in teamsA positive attitude and a desire to create value for our customers and colleagues.Experience within project management. We Offer An exciting and challenging position in a company where values and collaboration are highly prioritised.Opportunities for personal and professional development.A dynamic work environment with great colleagues and a strong team spirit Application Can you see yourself as part of the Ege family? Then send your application and CV as soon as possible. Start is beginning of January, but we are happy to wait for the right candidate. If you have any questions, feel free to contact Tina Willems, Customer Experience Manager, on 97 11 88 11. We look forward to hearing from you Søg stillingen
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