Customer Success Manager
2 weeks ago
Start noget stort med MinRefusion
Har du erfaring, drive og gåpåmod til at opbygge og forme en ny funktion fra bunden? Hos MinRefusion har vi skabt Danmarks eneste fuldautomatiske refusionssystem, og nu søger vi en Customer Success Manager, der er klar til at tage udfordringen op og etablere en stærk kundeoplevelse fra dag ét. Dette er din chance for at blive en nøglespiller i vores vækstrejse og skabe en uundværlig bro mellem vores innovative løsning og vores voksende kundebase.
Om rollen
Som Customer Success Manager bliver du den første, vores kunder møder, når de træder ind i MinRefusions univers. Det bliver din opgave at kortlægge deres behov, implementere løsningen og sikre, at de får succes – både i opstartsfasen og i det løbende samarbejde. For nogle kunder handler det om en hurtig og effektiv onboarding, mens andre vil kræve din fulde opmærksomhed og løbende støtte for at udnytte potentialet i vores løsning. Dit ansvar bliver at give kunderne en skarp og professionel start og bygge relationer, der sikrer deres langvarige tillid og engagement.
Denne rolle kræver en proaktiv tilgang, høj faglighed og evnen til at arbejde selvstændigt. Det er en unik mulighed for dig, der brænder for at sætte dit præg på en central afdeling og skabe en målrettet strategi for kundernes succes.
Dine arbejdsopgaver
- Du ejer kundeonboarding-processen: Så snart kunden har underskrevet aftalen, tager du over. Du er projektlederen, der sikrer en gnidningsfri overgang fra salgsafdelingen til teknisk implementering og onboarding.
- Du afholder velkomst- og onboardingmøde med større kunder og viser løsningen frem til de primære brugere, der skal benytte MinRefusion.
- Du opbygger supportprocesser: Sammen med kunden udvikler du handleplaner for fremtidig support.
- Du har løbende kundekontakt: Afhold check-ins, indhent feedback og tilbyd løbende rådgivning og værdi til kunderne, så de får mest muligt ud af samarbejdet.
- Du sikrer samarbejde på tværs: Arbejd tæt sammen med salg og produktudvikling for at sikre, at kundernes behov, forventninger og ønsker bliver mødt.
- Analyser churn: Lav exit-interviews med kunder, der vælger at stoppe, og rapportér indsigter tilbage til de relevante teams, så vi løbende kan forbedre os.
Din profil
- Erfaring med Customer Success og SaaS-løsninger samt en stærk forståelse for salgsprocesser, onboarding og kundepleje.
- Skarpe kommunikationsevner og evnen til at opbygge relationer på tværs af forskellige kundetyper – fra SMV’er til større enterprise-kunder.
- Stor empati for kundernes behov og evnen til at sætte dig i deres sted for at finde de bedste løsninger.
- Høj grad af selvstændighed og evnen til at strukturere og prioritere din egen tid.
- Flydende på dansk og professionelt niveau i engelsk.
Udvikl dig i en virksomhed i vækst
Hos MinRefusion er vi et lille, men dynamisk team, der tænker stort og løfter i flok. Vi samler og sætter pris på dygtige, ambitiøse medarbejdere, og vi tror på at udvikle os sammen. Her får du mulighed for at sætte dit eget præg på rollen og bygge vores Customer Success-afdeling op fra bunden. Vi giver plads til fordybelse og videreudvikling indenfor områder, der interesserer dig – både teknisk og personligt – og vi lærer gerne fra os, samtidig med at vi lærer af vores nye kolleger. Med base på vores kontor i hjertet af Frederiksberg tilbyder vi en arbejdsplads med fleksibilitet, fællesskab og et dedikeret team, der alle brænder for at skabe værdi for vores kunder.
Dét tilbyder vi den rigtige kandidat
- Attraktiv grundløn efter kvalifikationer
- iPhone og MacBook
- Frokostordning
- Massageordning
- Fælles fredagsmorgenmad
- Fredage med tvangshygge og fredagsbar
- Central placering på Frederiksberg med gode parkeringsmuligheder og tæt på metro
- En social arbejdsplads med julefrokost, sommerfest og spontane firmaarrangementer – fx isbadning med saunagus, bowling, skydebane, urban highroping m.m.
Ansøg nu
Lyder rollen som noget for dig? Send din ansøgning via knappen “Ansøg” her på Jobindex. Stillingen ønskes besat Q1 2025, så vi holder løbende samtaler. Bliver du kaldt til samtale, kan du efterfølgende forvente at skulle udføre en GIA-test og en personlighedsanalyse. Vi ansætter, når vi finder den rette kandidat. Har du spørgsmål til stillingen, er du velkommen til at kontakte salgschef Rasmus Frost på tlf. 3131 8001.
Jobbet søges via QuickApply på Jobindex.
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