SAP Application Manager

2 weeks ago

Gladsaxe Kommune, Denmark NNIT AS Full time

We are currently looking for a customer-oriented SAP Application Manager, who will have overall responsibility for ensuring the quality, performance, and budget of several SAP applications for a large life sciences customer. In close and proactive collaboration with the customer and NNIT’s SAP specialists across Denmark, the Philippines, and the Czech Republic, the application manager plays a key role in maintaining customer satisfaction. A strong personal drive, a structured way of working, a solid understanding of SAP, and a customer-centric mindset are all key characteristics of the person we are looking for.

You will join our SAP Project Management and Application Management department
You will be part of a department with professional SAP colleagues who manage complex application systems and SAP projects and programs for our customers. We have long-term agreements with our customers, which gives you the opportunity to manage SAP applications over an extended period, based on a deep understanding of the customer's business needs and building relationships with key persons at the customer and with the NNIT teams delivering the SAP application support. We believe that it is important to develop—both as individuals and as an organization—and you will have significant influence in planning your own career.

Your responsibilities as a SAP Application Manager
As our new SAP Application Manager, you will play a key role in coordinating between the customer and NNIT's delivery organization for the SAP Application Management Services (AMS), covering Finance, Logistics, Fiori, Authorization, and Development. You will use your communicative and social skills to work effectively with both the customer and the AMS teams in the delivery organization. You will coordinate and facilitate planning with the teams and have a key role in ensuring that morale and motivation remain high within the delivery team. We work according to ITIL processes, and you will contribute with continuous input for the ongoing optimization of our deliverables and processes.

Your responsibilities will include:

  • Overall responsibility for the coordination and quality of our SAP Application Management Services toward the customer
  • Stakeholder management and status meetings with customers
  • Day-to-day communication with the Application team surrounding the customer
  • Budget control of AMS agreements
  • Overall coordination and estimation of Change Requests
  • Participation in the further development of the Application Services
  • Potentially managing some projects with customers while acting as Project Manager

Your qualifications and experience
You are either already a SAP Application Manager with 3-4 years of experience, or you are a SAP Project Manager who understands that a stable application is the foundation for expanding the business with the customer, or you have an equivalent background:

  • A minimum of 3 years of successful experience in a similar role within SAP services
  • Experience in a customer-facing coordinating role
  • Knowledge of SAP application areas and processes
  • A structured approach combined with a high sense of urgency
  • A customer-centric mindset
  • Fluency in both Danish and English
  • IT project management experience with a proven record of delivering agile engagements

Experience working with SAP as a consultant or superuser, as well as working with ITIL processes, will be an advantage.

As a person, you are positive, outgoing, and a team player. You thrive in a busy environment and focus on people and results. Your personality inspires confidence in customers and creates enthusiasm among your colleagues. You have the ability to build strong relationships both with our customers and within NNIT.

How to apply
Interested? Apply online and attach your CV in English.
For questions and further information, please contact Director Eva Marie Svane at

Location:
Denmark - CPH - HQ

#J-18808-Ljbffr

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