Assoc., Expérience client

Lieu de travail : Calgary, Alberta, Canada

Horaire : 18.75

Secteur d’activité : Services bancaires personnels et commerciaux

Détails de la rémunération: $21.50 - $27.05 CAD

En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur.

Description du poste :

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Can you bring your charming self to work and make customer interactions delightful? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

1. Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
2. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
3. Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
4. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
5. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
6. Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
7. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
8. Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

1. High School diploma and/or 1+ years of relevant experience
2. Undergraduate degree or equivalent is an asset.
3. Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
4. Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
5. A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
6. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

À propos de nous

LaTD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales.

À laTD, nous avons pour objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues, et nous avons en commun un ensemble de valeurs qui façonnent notre culture et guident nos comportements.

Notre engagement à l’égard de la diversité, de l’équité et de l’inclusion

À laTD, nous nous engageons à créer un milieu où les collègues peuvent être eux-mêmes au travail, avoir des possibilités équitables et se sentir respectés et soutenus.