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Order Management Representative

2 weeks ago

Copenhagen, Copenhagen, Denmark LIXIL Group Full time

LIXIL Copenhagen Municipality, Capital Region of Denmark, Denmark

Order Management Representative

LIXIL Copenhagen Municipality, Capital Region of Denmark, Denmark

1 month ago Be among the first 25 applicants

Direct message the job poster from LIXIL

About the Role:

GROHE is a world leader in sanitary solutions and a global brand, dedicated to bringing innovative products to the bathroom and kitchen markets. For many decades, we at GROHE have been dedicated to our core values.

You will be part of the Nordic team in the office located in Copenhagen, Denmark. Our organization consists of dedicated and competent colleagues, where you will be a part of the team. We are looking for a structured and detail-oriented colleague to support Order Management in Denmark (and the other Nordic countries when needed).

What You Will Do:

  1. Maintain a high level of support within the team.
  2. Order management, placing and changing orders according to corporate guidelines.
  3. Create availability requests for customer escalations.
  4. Handle credit notes, returns, and customer claims.
  5. Ensure high customer satisfaction during and after contact with Order Management.
  6. Improve customer service processes together with the Operation Manager & Supply Chain.
  7. Handle and solve incoming requests and calls from wholesales and installers.
  8. Follow up on old orders (backlog), project orders, and secure deliveries.
  9. Become the internal knowledge bank within the area of Customer Service support.
  10. Support colleagues with information and answers to questions within your area of expertise.
  11. Be an active and proactive part of the Service organization.
  12. Support the Call Center with information, case handling, and knowledge sharing.
  13. Ensure cases are answered within a given time in the Customer Service Desktop (CSD) application, including case cleansing.
  14. Ensure routines and processes are documented, followed, and shared to improve processes within customer service to free up time to support customers.

THE IDEAL CANDIDATE:

  1. Have relevant experience in a similar role or industry.
  2. Have technical understanding.
  3. Write and speak fluent Danish and English. Another Nordic language is a plus (Swedish).
  4. Good knowledge of Google Workspace.
  5. Find joy in helping people and making a difference in customers' daily lives.
  6. Be a good communicator and a passionate team player.
  7. Can take responsibility and work independently but also as part of a team.
  8. Be curious, driven, and have a "can-do" attitude.

Do you want to be a part of the team? Submit your CV and application

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Online and Mail Order Retail, Wholesale Building Materials, and Transportation, Logistics, Supply Chain and Storage

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