Duty Supervisor

Let your career take off with the World's Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services.

As a Duty Supervisor based in Copenhagen, Denmark , you are responsible for planning, directing, and supervising the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory, and company requirements and standards. Supervise all elements of operations while on duty.

SPECIFIC RESPONSIBILITIES

• Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures, and regulatory requirements.
• Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety, and compliance monitoring and reporting.
• Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning, and coordination of VIP/MAAS, PRM, and special category guests.
• Effectively liaise with Guest Control, Network Control, and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.
• Deliver, maintain and rehearse station emergency response plan, disruption planning, diversion/delay handling, and business continuity plans.
• Responsible for on-time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays.
• Airport ancillary sales promotion, coordination, process compliance monitoring, and adherence to associated targets.
• Responsible for promotion, delivery, monitoring, and reporting on customer service-related standards, including performance against associated KPIs.
• Ensuring adherence to local authority requirements, including but not limited to arrival/departure documentation and reporting.
• Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threats.
• Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulations.

EDUCATION and EXPERIENCE

• Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills.
• Previous exposure to a highly pressured and multicultural environment in a supervisory role within a shift environment required.
• Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry, and/or airport policies.
• Role requires a mature personality with outstanding communication skills, supervisory skills, and passion to deliver service.
• Role must balance guest-centric focus and corporate interest while maintaining the highest safety and security standards and coordinating teams and service providers on shift.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme, and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly

To learn more, visit etihad.com

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