Quality Specialist

4 months ago

Odense, Denmark esoft systems Full time

1. Quick re-train, coaching
- Monitor in-house staff and part-timer/vendor those who have low performance to designing proper training and coaching.

- Deliver training content and materials.

- Deliver the course to the right audience, suitable capacity, and time duration to ensure effective training.

- Trainer content storage.

- Ensure trainees access the platform.

- Organize & manage classes and track training calendar both offline & online in areas of technical assignment.

- Set up a trainee evaluation system for timely improvement.

- Training delivery: Choose an appropriate delivery method to achieve training objectives.

- Evaluate trainee’s platform using technical skills periodically to ensure effectiveness after training.

- Live production performance follow-up: Follow up on live production performance and report to related departments for proper actions.

2. Client complaints (Re-active)
- Investigation of customers’ complaints: Analyze the root cause of complaints and reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.

- Propose and implement short-term and long-term solutions for quality issues.

- Coordinate with other stakeholders to ensure the agreed solutions are followed and implemented.

3. Maintaining quality (Pro-active)
- Apply to procedure.

- Internal Audit.

- Use inspection and test plan to proactively control quality in the in-process.

- Apply to the quality management system.

4. Quality system procedures
- Design and update workflow of producing a product.

- Update various systems (Lychee, EPT, etc.) when there is a change to a product.

5. Onboarding new clients
- Organize and supervise the new client test in production to ensure the quality meets client expectations.

- Leading the processing time test.

- Coordinate with other stakeholders to ensure smooth onboarding.

- Continuously monitor quality and client feedback after launching.

6. Internal production optimization
- Come up with new ideas for optimization and follow Design thinking framework (Ideate -> POC -> Test -> Implement).

- Implement optimization, new technology, new software into production.

7. Onboarding new external resources
- Organize and supervise the new external resources test in production to ensure the quality meets the products' requirements.

- Leading the processing time test.

- Coordinate with TA-Sourcing team to ensure smooth onboarding.

- Continuously quality checking after onboarding.

DESIRED KNOWLEDGE AND SKILLS
1. Knowledge
- Proficiency in using Photoshop, Camera Raw, Bridge.

- At least 1 year working in the real-estate editing industry.

- General knowledge of product quality management.

- Experience working with part-time employees and vendors both online and offline.

2. Skills
- Creates new insights from a wide range of information, tools, and techniques; be able to use Office software: Excel, Word, PowerPoint.

- Thinks imaginatively, or “outside of the box” to identify and/or develop creative solutions for which there are few or no precedents.

- Seeks out new information and brings forward innovative solutions with little to no guidance.

- Integrates relevant concepts/models into a complete vision or solution for which there is no previous experience or roadmap.

- Understand and utilize technology to improve approaches and solutions.

- Turn ideas into something valued by the company and customers.

- Problem-solving skills.

- Root cause analysis skill.

- Reporting skills.

- Research skills.

- Communication skills.

- Basic skills in English for report writing, emails, communication, and presentations.

3. Personal requirements (Attitude, personality, ability)
- Demonstrate 6 core values of Esoft (Openness, Care, Credibility, Quality, Passionate, Innovation).

- Good health; can work under high pressure, no color blind.

- Ability to work in shifts, Tet, and Holiday to support production when required.

#J-18808-Ljbffr

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