Product Manager, eCommerce Tech
3 days ago
As a Product Manager at Pandora, you will play a pivotal role in shaping the future of our digital platform. You will be responsible for driving the development and execution of product strategies to enhance user experience, increase conversion rates, and drive revenue growth. You will collaborate closely with cross-functional teams including engineering, design, marketing, and operations to deliver innovative solutions that meet the needs of our customers and drive business objectives. In the Online Product Line, we are responsible for developing the digital experience across the full eCommerce journey.
About the role:
You will be part of an established product team focused on the upper funnel, promoting our products and brand while helping customers feel confident to make their purchase decision. At Pandora, our Product Managers are commercially savvy, customer-focused, and take pride in being experts in the technology we use.
We are on a very exciting journey moving our platforms to a composable and headless architecture where we will deliver personalized experiences across the entire customer journey by utilizing both predictive and generative AI. To be successful in this role, you need to be able to move across strategic conversations with your stakeholders to in-depth conversations with your engineering counterpart. Having previous experience from product management roles in an eCommerce environment, in-depth knowledge about eCommerce platforms and composable architecture is key.
Key Responsibilities:
- Product Strategy: Develop and execute product strategies aligned with the company's goals and objectives. Identify market opportunities, conduct competitive analysis, and define product roadmap to drive growth and competitive advantage.
- Feature Prioritization: Work closely with stakeholders to prioritize features based on customer needs, business goals, and technical feasibility. Utilize data-driven insights and user feedback to make informed decisions.
- Product Development: Lead the end-to-end product development lifecycle from concept to launch. Collaborate with engineering and design teams to translate requirements into actionable user stories, prototypes, and product specifications.
- Cross-Functional Collaboration: Foster strong collaboration across cross-functional teams including engineering, design, marketing, and operations. Effectively communicate product vision, roadmap, and priorities to ensure alignment and successful execution.
- User Experience Optimization: Continuously analyze user behavior, conduct usability testing, and gather feedback to improve the overall user experience. Identify opportunities to streamline processes, enhance usability, and drive engagement.
- Performance Monitoring: Define key performance indicators (KPIs) to measure the success of product initiatives. Monitor product performance, analyze data, and derive insights to identify areas for improvement and optimization.
- Market Research: Stay abreast of industry trends, emerging technologies, and competitor offerings. Conduct market research, gather customer insights, and identify new opportunities to innovate and differentiate our product offerings.
- Product Evangelism: Serve as a product evangelist both internally and externally. Present product updates, demos, and roadmaps to internal stakeholders and external partners. Act as a subject matter expert and advocate for the product vision.
Qualifications:
- 6+ years in digital development with proven experience (+3 years) in product management in the eCommerce industry.
- Strong understanding of eCommerce platforms, online marketplaces, and digital consumer behavior.
- Experience working in an environment of Salesforce Commerce Cloud, Amplience CMS, Bloomreach, composable architecture, and React.
- Proficiency in agile development methodologies and product management tools (e.g., Jira).
- Excellent analytical skills with the ability to translate data into actionable insights.
- Experience with A/B testing tools and methodology.
- Exceptional communication, leadership, and stakeholder management skills.
- Entrepreneurial mindset with a passion for innovation and driving results.
- Experience working in a fast-paced, dynamic environment with a focus on continuous improvement.
Icing on the cake:
You will be working out of our beautiful Digital & Technology Hub in Copenhagen, a rapidly growing environment of highly skilled and experienced colleagues. This is a key initiative that aligns with Pandora’s experience and ambitions.
You will also be able to take part in creating an eco-friendly environment – that we are not only talking about but implementing. The result is a professional and dynamic environment that is unique, enjoyable, and inspirational – and delivers a true Pandora experience to anyone who works here.
About Pandora:
Established in 1982, Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewelry at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.
At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.
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