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Support Consultant for KMD Nexus

1 week ago

Ballerup, Denmark KMD AS Full time

Ballerup, DK, 2750 Odense, DK, 5220

Hos KMD udvikler vi digitale løsninger, som bruges og skaber fremskridt for millioner af mennesker verden over. Disse løsninger danner digitalt grundlag for samfundets vigtigste aktører, fra politiske og juridiske myndigheder og offentlige instanser til finansielle institutioner og private virksomheder. Vores mission er at gøre deres digitale ydelser og adfærd pålidelig, tilgængelig og effektiv.
Vi tror på, at fremtiden er, hvad du selv gør den til. Derfor er en karriere hos KMD en karriere med formål og frihed. Her er du ikke alene direkte medvirkende til at forbedre livet og hverdagen for en masse mennesker. Du får også motivation, plads og værktøjer til at forme din egen professionelle færd og udvikling.

Vil du være med til at styrke vores supportteam og gøre en forskel for vores kunder? Så er jobbet som supportkonsulent sikkert noget for dig.

Vi søger en struktureret, effektiv og energisk supportkonsulent med flair for det tekniske og som brænder for kundeservice til vores løsning KMD Nexus. KMD Nexus er en omsorgs- og sundhedsløsning, som håndterer alt fra medicin til planlægning af hjælp i hjemmet til landets svageste borgere.

Om jobbet
Du vil komme til at arbejde tæt sammen med dine kollegaer i Servicedeskteamet, som består af 6 Servicedesk-medarbejdere, 2 tekniske medarbejdere og en daglig leder.

Dine opgaver vil bl.a. være:

  • Daglig telefonisk kontakt med vores kunder.
  • Håndtering af indgående supportsager i vores henvendelsessystem Servicenow.
  • Oprettelse af fejlsager og ændringsønsker fra kunder til udviklingsafdelingen.
  • Vurdere og prioritere alle indkomne sager i samarbejde med vores udviklingsteam.
  • Vejledning af vores kunder i brug af systemet.
  • Løbende information til vores kunder om drift, nye funktioner mv.
  • Sikre vidensdeling på tværs i teamet.
  • Indgå i turnus på drifstvagtordning ud over normal åbningstid (16-22).

I KMD lægger vi stor vægt på, at vores medarbejdere trives. Det er vigtigt for os, at der er en god balance mellem familie og arbejdsliv. Vil tilbyder derfor en udpræget grad af medbestemmelse og fleksibilitet.

I teamet vil du opleve et stærkt kollegialt fællesskab, hvor humor og uformel omgangstone danner grundlag for kulturen i afdelingen. Teamet har et tæt samarbejde med de øvrige teams i KMD Nexus, og du vil derfor dagligt have kontakt til andre afdelinger og faggrupper, særligt konsulenter, produktejere og kundeansvarlige.

Om dig
Vi er på udkig efter dig, der er god til at sætte dig ind i kundens udfordring og svare på komplekse sager. Det er en stor fordel, hvis du i forvejen har kendskab til KMD Nexus enten som systemadministrator eller superbruger og samtidig har en social- eller sundhedsfaglig baggrund.

Udover en generel flair og interesse for IT ser vi gerne, hvis du er nysgerrig på hvordan vi opsætter og vedligeholder kunders tekniske konfigurationer i Azure Cloud bl.a. med hjælp af teknologier som Ansible, Kubernetes og MySQL. Det er ikke et krav, at du har kendskab til disse i forvejen.

Som person er du struktureret og har fokus på at hjælpe vores kunder til at finde konkrete løsningsmuligheder. Du kan arbejde selvstændigt, men fungerer bedst i et teamsamarbejde. Du har fokus på at eksekvere opgaver til tiden og med den nødvendige høje kvalitet og grundighed. Du kan kommunikere sikkert og overbevisende på dansk til vores kunder, samt på engelsk til både interne og eksterne interessenter.

Bliv en del af KMD Health & Social Support & Service og vær med til at understøtte slutbrugeren og give dem de bedste forudsætninger for at håndtere borgerrettede opgaver.

Vil du vide mere?
Ansøg ved at uploade dit CV og ansøgning på opslaget. Vi indkalder løbende kvalificerede kandidater til samtale.

Ønsker du at vide mere om jobbet, er du meget velkommen til at kontakte Head of Support Pia Udengaard på

Arbejdssted er enten KMD i Odense eller Ballerup.

Om KMD
KMD er den største danske it-virksomhed, der udvikler og leverer software- og serviceløsninger til kommune-, stats- og erhvervssegmentet i Danmark samt udvalgte segmenter i Skandinavien. KMD har over 1.500 danske og internationale kunder.

KMD-koncernen har en årlig omsætning på godt 4,8 mia. kr. og har cirka 2.600 ansatte. KMD er et datterselskab i den globale teknologikoncern NEC Corporation, der globalt beskæftiger mere end 100.000 medarbejdere.

Benefits:
Want to know more about the role? Feel free to contact hiring manager: Pia Hjelm Udengaard -

KMD (an NEC company) is committed to providing equal opportunities. Hence, we invite all qualified interested applicants to apply for career opportunities. At KMD all aspects of employment and cooperation including the decision to hire/cooperate with will be based on merit, competence, performance, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected under local anti-discrimination legislation.

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