Technical Writer

We’re looking for a talented Technical Writer to join our Content Team .

Is this you?

We’re seeking a talented and experienced Technical Writer to join our cross-departmental Content Team. Your main responsibility will be to translate complex technical details into clear, concise, and accessible content for varied audiences. You’ll play a key role in connecting the dots between Product and CX, ensuring that product information is centralized and shared. You’ll collaborate closely with various team members in CX, Product, and Content to deliver high-quality, up-to-date technical information that empowers our customer-facing teams.

Here are some things you’ll be working on:

1. Product Updates
   
   • Create clear and concise release notes, summarizing new features, enhancements, bug fixes, known issues, and technical requirements to be shared internally and externally.
   • Monitor and document release readiness, including managing release notes and deployment guides.
   • Create and maintain high-quality documentation such as user guides, API references, and developer documentation.
   • Ensure that internal and external documentation aligns with the latest product updates and release cycles.
2. Help Center Management
   
   • Maintain and expand the Help Center, ensuring articles are current, clear, and comprehensive.
   • Create and update technical documentation, user guides, and FAQs based on evolving product features and customer needs.
   • Manage the search engine and tagging matrix in the Help Center.
3. Content Development & AI Integration
   
   • Leverage AI tools for content localization, updates, and adjustments.
   • Collaborate with CX and Content Team to train and enhance our AI chatbot.
   • Work closely with CX to implement content updates, webhooks, and API calls.
   • Support in the production of Loom videos, slide decks, and other content.
4. Agent Support & Knowledge Sharing
   
   • Act as a bridge between development, support, and customer-facing teams to ensure smooth knowledge transfer.
   • Provide training materials or technical insights to support teams post-release.
5. Tools & Collaboration
   
   • Utilize the latest tools and software for content creation.
   • Work closely with cross-functional teams to gather information, prioritize content needs, and ensure alignment.

To do this, we imagine you to have the following experience:

• Proven experience as a Technical Writer (in English), or in a similar role focused on software documentation.
• You are fluent in US or UK English.
• Strong understanding of release notes and Help Center best practices.
• Familiarity with AI tools for content creation and localization.
• Excellent communication skills and the ability to simplify complex technical information.
• Collaborative mindset and a proactive approach to improving documentation and training processes.

What will you get?

• Come to our three company-wide events held each year.
• Share Monta’s success through our generous warrant program.
• Relax and unwind during your 30 paid vacation days.
• Use your personal learning budget for personal/professional development.
• Stay fit with your subsidized gym membership.
• Enjoy your subsidized plant-based lunches at our offices.

At Monta, we foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognise the importance of work-life balance where flexibility is supported and encouraged.

Please send us your application in English.