Customer Support Specialist
1 week ago
We are looking for a Customer Support Specialist to join our Customer Success team and help us fulfill that mission of improving the quality of life for all people. With a focus on supporting our EU customers, this position will report to the Senior Director, Product Operations and will have the following responsibilities:
- Learn and understand Greenlight Guru's software products and the industry that utilizes them.
- Respond promptly to all inbound support tickets and emails.
- Provide email, chat, phone, and video support to customers.
- Escalate issues to appropriate stakeholders to resolve promptly.
- Build strong relationships with colleagues and clients.
- Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer-focused initiatives.
- Participate in testing new features and releases.
You'll be successful if you are:
- A highly organized and tenacious record-keeper who logs and maintains customer notes and processes in relevant systems.
- A great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment.
- An excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, by phone, in email, and through ticketing systems.
- Able to gracefully juggle multiple customer needs and responsibilities.
- Tech-savvy and comfortable toggling between various SaaS tools.
- Proficient user of Zoom, Google suite, Salesforce.com, Opsgenie, Slack, and/or Zendesk a plus.
Studies show that people from marginalized groups are more likely to apply to jobs when they meet 100% of the requirements. If you have experience with most of these qualifications, we encourage you to apply.
LocationAalborg, North Denmark Region, Denmark
Salary55000 - 85000 a year (Danish Krones)
Job type:Remote job
Tags- saas
- writer
- support
- software
- testing
- video
- senior
- operations
-
Customer Support Professional
2 weeks ago
Aalborg, Ålborg Kommune, Denmark beBee Careers Full timeCustomer Support SpecialistAbout the Role:We are seeking a highly organized and tech-savvy individual to join our team as a Customer Support Specialist. This role focuses on providing exceptional customer experiences through prompt and efficient support.Responsibilities include learning and understanding our software products, responding to inbound support...
-
Customer Support Professional
2 weeks ago
Aalborg, Ålborg Kommune, Denmark beBee Careers Full timeCustomer Support Professional - We are looking for a skilled professional to join our customer support team as a specialist. The successful candidate will be responsible for providing technical support, analyzing product malfunctions, and collaborating with internal teams to resolve customer issues.Key Skills:Communication: Excellent written and verbal...
-
Customer Support Professional
2 weeks ago
Aalborg, Ålborg Kommune, Denmark beBee Careers Full timeWe are seeking a highly organized and detail-focused Customer Support Specialist to join our team. This individual will play a crucial role in supporting customers and ensuring they receive exceptional service.Key ResponsibilitiesDevelop an in-depth understanding of software products and the industry that utilizes them.Respond promptly and professionally to...
-
Customer Support Expert
1 week ago
Aalborg, Ålborg Kommune, Denmark beBee Careers Full timeCustomer Support Role OverviewWe are seeking a highly organized and skilled Customer Support Specialist to join our team in Aalborg, Denmark.This role involves providing prompt support to customers via email, chat, phone, and video. The successful candidate will be responsible for escalating issues to relevant stakeholders and collaborating...
-
Customer Support Specialist, Tier 2
1 week ago
Aalborg, Ålborg Kommune, Denmark Trackunit Full timeWe are seeking a capable Customer Support Specialist to join our EMEA team, delivering exceptional customer experiences for customers worldwide.This role is instrumental in ensuring customer satisfaction, guiding customers through our products and services, and resolving technical issues. You will be the primary point of contact for customers, handling their...
-
Customer Experience Specialist
2 weeks ago
Aalborg, Ålborg Kommune, Denmark beBee Careers Full timeCustomer Support Specialist - We are seeking a talented individual to join our international customer support team as a specialist. The role involves guiding customers through the installation process, resolving technical challenges, and ensuring customer satisfaction.Key Responsibilities:Technical Support: Provide timely and effective support to customers...
-
Customer Support Specialist, Tier 2
2 weeks ago
Aalborg, Ålborg Kommune, Denmark Trackunit Full timeWe are looking for a new capable colleague to join our EMEA Customer Support team to help deliver a great customer experience for our customers from all over the world.As a Customer Support Tier 2 representative at Trackunit, you are instrumental in delivering a great customer experience, guiding and supporting our customers to make sure they get the most...
-
Customer Support Expert
2 weeks ago
Aalborg, Ålborg Kommune, Denmark beBee Careers Full timeWe are searching for a talented Nordic speaking support specialist to provide exceptional support to our users on social media platforms. As a member of our team, you will be responsible for delivering high-quality support in Nordic languages, ensuring a positive user experience and fostering a sense of community.This is an exciting opportunity to work in a...
-
Remote Support Specialist
1 week ago
Aalborg, Ålborg Kommune, Denmark beBee Careers Full timeCustomer Support Specialist Job DescriptionWe are seeking a skilled and organized Customer Support Specialist to join our team in Denmark. This role involves providing support to customers via email, chat, phone, and video, as well as escalating complex issues to relevant stakeholders and collaborating with cross-functional teams.The ideal candidate will...
-
EU Customer Support Specialist
2 weeks ago
Aalborg, Ålborg Kommune, Denmark beBee Careers Full timeCustomer Service RepresentativeJob Overview:This role involves supporting our EU customers by providing timely and effective solutions to their queries. The ideal candidate will possess excellent communication skills, be highly organized, and have experience working in a remote environment.Duties include responding to inbound support tickets, providing...