Customer Support Specialist

1 week ago


Aalborg, Ålborg Kommune, Denmark Promote Project Full time

We are looking for a Customer Support Specialist to join our Customer Success team and help us fulfill that mission of improving the quality of life for all people. With a focus on supporting our EU customers, this position will report to the Senior Director, Product Operations and will have the following responsibilities:

  • Learn and understand Greenlight Guru's software products and the industry that utilizes them.
  • Respond promptly to all inbound support tickets and emails.
  • Provide email, chat, phone, and video support to customers.
  • Escalate issues to appropriate stakeholders to resolve promptly.
  • Build strong relationships with colleagues and clients.
  • Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer-focused initiatives.
  • Participate in testing new features and releases.

You'll be successful if you are:

  • A highly organized and tenacious record-keeper who logs and maintains customer notes and processes in relevant systems.
  • A great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment.
  • An excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, by phone, in email, and through ticketing systems.
  • Able to gracefully juggle multiple customer needs and responsibilities.
  • Tech-savvy and comfortable toggling between various SaaS tools.
  • Proficient user of Zoom, Google suite, Salesforce.com, Opsgenie, Slack, and/or Zendesk a plus.

Studies show that people from marginalized groups are more likely to apply to jobs when they meet 100% of the requirements. If you have experience with most of these qualifications, we encourage you to apply.

Location

Aalborg, North Denmark Region, Denmark

Salary

55000 - 85000 a year (Danish Krones)

Job type:

Remote job

Tags
  • saas
  • writer
  • support
  • software
  • testing
  • video
  • senior
  • operations
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