Technical Resolution Specialist

2 days ago

Struer, Denmark Bang & Olufsen AS Full time

Requisition ID 1816 - Posted - Denmark - Retail / Service - Mid-Senior Level - Struer, Denmark; Kongens Lyngby, Denmark

Do you like to solve critical issues with precision and speed? And are you driven by the satisfaction of turning problems into solutions?

As our new Technical Resolution Specialist, you will join our Customer Care department in Struer or Kongens Lyngby, Denmark. You will be at the forefront of diagnosing and resolving complex product market issues, ensuring seamless operations for our customers and internal teams. In this role, you will leverage your technical expertise to troubleshoot, analyse, and resolve a wide range of challenges, making a significant impact on customer satisfaction and system performance.

Key responsibilities

  • Serve as a customer representative and on behalf of the organization secure an extensive focus on the customer experience.
  • Ensure a full analysis of complex customer setups including products and networks.
  • Operate our proactive VIP support area and react to newly discovered market issues.
  • Travel to VIP customers and partners to execute deep troubleshooting and gather the needed information for further analysis.
  • Participate in our SWAT troubleshooting team.
  • Support in decreasing the resolution time of complex issues.
  • Facilitate a broad and deep understanding of Bang & Olufsen’s products and systems.
  • Ensure market learnings are reported back into the organization.

What you bring
We are seeking a collaborative individual who is good at understanding and handling complex technical issues. Equally, the ideal candidate can bring structure and process to complex multifaceted projects.
Moreover, you bring:

  • Sound knowledge of network infrastructures and the ability to connect this with a high-end home audio/video system.
  • A widespread customer understanding that is visible in all aspects of your work.
  • Extensive experience with troubleshooting and the aspiration to learn how to use Bang & Olufsen troubleshooting tools.
  • Good communicative abilities and stakeholder management skills.
  • Knowledge about Bang & Olufsen products and systems is advantageous.
  • Fluency in English, both in writing and verbal.

What we offer
You will join our Customer Care department, where you will collaborate with the wider team, partners, VIP customers and internal departments. This position includes exciting international travels to meet our customers and key stakeholders.

With approximately 1100 employees, Bang & Olufsen is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat, and our communication is open and trustworthy. We believe in mutual respect and with a unique pool of people coming from +55 countries we aim to build a more inclusive workplace to grow as professionals and as a company and remain innovative.

Compensation: Competitive salary and benefits package.
Location: Struer, Denmark; Kongens Lyngby, Denmark.
Start date: As soon as possible.
Travel: Approx. 20%

How to apply
Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than 15th September 2024.

At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs, marital status, or gender. Our hiring decisions are based solely on merit, and we are committed to fostering a diverse and inclusive workplace where everyone has an equal chance to succeed. If you see yourself in the position and believe you have the potential to support build B&O's future, even if you don't meet all the requirements, we sincerely encourage you to apply. We look forward to hearing from you

If you want to know more about the position, you are welcome to contact our TA Consultant, Nina Vestergaard on Please do not send your CV and application to this e-mail directly as these will not be taken into consideration.

#J-18808-Ljbffr

  • Technical Resolution Expert

    1 day ago

    Struer, Struer Kommune, Denmark Bang & Olufsen AS Full time

    Exceptional Customer Support Opportunity ">Bang & Olufsen A/S is seeking an experienced Technical Resolution Expert to join our dynamic Customer Care department in Denmark. As a key member of our team, you will play a pivotal role in delivering exceptional customer experiences and driving seamless operations for our clients and internal teams.In this...

  • Senior Technology Specialist

    2 days ago

    Struer, Denmark Bang & Olufsen Full time

    Career Opportunities: Senior Technology Specialist (1983) Requisition ID 1983 - Posted - Denmark - Engineering / Software / R&D - Associate - Struer, Denmark Do you have a passion for materials science and engineering, and want to drive innovation in materials and processes for iconic products? At Bang & Olufsen, we take pride in combining...

  • Senior Electronics Development Specialist

    1 day ago

    Struer, Struer Kommune, Denmark Bang & Olufsen AS Full time

    Electronics Development Opportunity at Bang & Olufsen A/SWe are seeking a highly skilled Senior Electronics Development Specialist to join our team in Denmark. As a key member of our electronics development group, you will play a vital role in shaping the future of our innovative products.Job Overview:Develop and implement advanced electronic systems and...

  • Simulation Specialist

    2 days ago

    Struer Kommune, Denmark Danfoss GmbH Full time

    Are you passionate about leveraging advanced simulations to drive innovation? Do you thrive on solving complex challenges and turning data into impactful solutions? Then you might be our new Simulation Specialist. Danfoss Climate Solutions, Commercial Compressors is seeking an innovative Simulation Specialist to join our dedicated engineering team, focused...

  • Facility Manager

    2 days ago

    Struer, Denmark Avature Full time

    We are looking for a Facility Manager to oversee the management, maintenance, and operations of our manufacturing and office facilities. As a key player in our company, you will ensure our facilities meet the highest standards for quality, safety, and compliance, all while supporting our commitment to delivering exceptional medical devices to the market. The...

  • Mechanical Design Engineer for Product Innovation

    1 day ago

    Struer, Struer Kommune, Denmark Bang & Olufsen AS Full time

    Are you passionate about creating innovative products and eager to drive mechanical engineering excellence? At Bang & Olufsen A/S, we invite you to join our dynamic team as a Mechanical Design Engineer, where you will collaborate with expert colleagues to develop cutting-edge products.About the RoleWe are seeking an experienced Mechanical Design Engineer to...

  • Advanced Materials Innovator

    2 days ago

    Struer, Struer Kommune, Denmark Bang & Olufsen Full time

    Senior Technology Specialist RoleCareer Opportunities in Advanced ManufacturingAt Bang & Olufsen, we combine craftsmanship, innovation, and technical excellence to create timeless designs. We are seeking a Senior Technology Specialist to join our Advanced Manufacturing team.This role is ideal for individuals with a passion for materials science and...

  • Project Manager

    2 days ago

    Struer, Denmark Bang & Olufsen AS Full time

    Requisition ID 1811 - Posted - Denmark - Engineering / Software / R&D - Associate - Struer, Denmark; Kongens Lyngby, Denmark Are you a project manager with a desire to deliver results with your team and external partners? Then join Bang & Olufsen to oversee product development projects across our product portfolio; coordinating the core product teams...

  • Mechanical Engineer

    2 days ago

    Struer, Denmark Bang & Olufsen AS Full time

    Requisition ID 1820 - Posted - Denmark - Engineering / Software / R&D - Mid-Senior Level - Struer, Denmark Are you passionate about mechanical engineering and eager to make a mark in the world of innovative product design? At Bang & Olufsen, we invite you to be part of our dynamic team, where you will collaborate with expert colleagues and partners to...

  • Mechanical Engineer

    2 days ago

    Struer, Denmark Bang & Olufsen Full time

    Requisition ID 1979 - Posted - Denmark - Engineering / Software / R&D - Associate - Struer, Denmark Are you passionate about mechanical engineering and eager to make a mark in the world of innovative product design? At Bang & Olufsen, we invite you to be part of our dynamic team, where you will collaborate with expert colleagues and partners to drive...

  • Hardware Development Engineer

    2 days ago

    Struer, Denmark Bang & Olufsen AS Full time

    Requisition ID 1806 - Posted - Denmark - Engineering / Software / R&D - Mid-Senior Level - Kongens Lyngby, Denmark; Struer, Denmark As our new HW development engineer, you will join a growing team of currently 10 HW engineers and technical project leads. You will work closely with several internal development functions and long-term external development...

  • Embedded Software Manager

    2 days ago

    Struer, Denmark Bang & Olufsen AS Full time

    Requisition ID 1704 - Posted - Denmark - Engineering / Software / R&D - Mid-Senior Level - Kongens Lyngby, Denmark; Struer, Denmark Join us to make your mark on the architecture, tooling, and way of working together with a team of highly skilled engineers working on our most advanced and powerful speaker and TV platform to date. We are looking for a...

  • Area Retail Coordinator, North America

    2 days ago

    Struer, Denmark Bang & Olufsen AS Full time

    Requisition ID 1822 - Posted - United States - Retail / Service - Mid-Senior Level - New York City, United States Do you want to play a critical role in maintaining visual merchandising and retail standards across multiple locations? Are you driven by the challenge of ensuring consistency and compliance in every detail? As our new Area Retail...