Information System Engineer
2 months ago
Job Description
Primary Function of Position:
Our digital solutions provide technology to enable easier capturing, archiving, live streaming, and sharing of clinical video and other data around diagnostic and therapeutic procedures, while also allowing for complete integration with electronic medical records (EMR) and picture archival and communications (PACS) systems.
We are seeking a highly motivated technical expert to install and support our digital products and to ensure service agreements and warranty obligations are fulfilled to the highest satisfaction. This person shall strive to exceed customer expectations and maintain customer satisfaction at the highest possible level. The position will be located in the Nordics (remote setup), with a focus on Nordic countries, but will also serve any other markets as per current needs.
Roles and Responsibilities:
- Performs remote server installation as well as server, network, and services configurations.
- Performs physical system installations when needed (exceptional).
- Installs system upgrades.
- Provides technical support to customers and other Intuitive employees.
- Performs maintenance inspections as required to ensure the system meets performance specifications.
- Troubleshoots and repairs Intuitive products and associated equipment failures.
- Maintains accurate configurations of installed base.
- Supports tradeshow activity.
- Maintains up-to-date documentation, which includes but is not limited to Field Activity Reports, Return Material Authorizations, etc.
- Provides excellent customer support by timely addressing reported issues.
- Provides feedback to improve processes and efficiencies.
- Is the advanced technical go-to person with regards to Intuitive’s digital solutions.
- Creates and validates architectural, technical, and functional design of the system.
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