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IT Supporter
1 week ago
Do you provide fantastic IT support and thrive in an environment where few days are the same? Are you passionate about solving problems? Would you at the same time like to be part of a team that supports the Aseptic Manufacturing facility in Bagsværd, which is engaged to making a difference for people living with Diabetes and Obesity?
If so, you may be the new IT Operation Specialist in Digital, Data & IT (DD&IT) for AM BA. Apply today
The position
For our IT Support team, we are looking for a service-oriented IT Supporter who is motivated to provide excellent service. We are a team of 10 employees, providing 1st and 2nd level support to our 800 colleagues. We work both in production and in the offices. We use ServiceNow for documenting our tasks, which cover a wide range.
Your primary tasks:
- 1st & 2nd level support via phone, email, portal access, and in-person contact
- IT Support to our production lines and support systems (the majority of the work)
- Setup and maintenance of PAS-X scanners, label printers, or other IT equipment
- Ensuring close communication between IT and our colleagues in production and creating the necessary bridge to anchor IT in the organization
Qualifications
To succeed in this role, we are looking for someone with the following qualifications:
- Background as an IT technician, IT support, data technician, or equivalent
- Minimum of 2 years as an IT Supporter and experience with ServiceNow
- Knowledge of IT infrastructure, servers in a Windows-domain environment and PAS-X
- Experience or strong knowledge in troubleshooting and problem-solving
- Good capabilities in written and spoken English. Danish is a plus.
On a personal level, you are cooperative with a customer-centric mindset. You are willing to learn, structured, and proactive in your work, and will never compromise on quality. To succeed, you need to be able to keep calm and make decisions in a busy work environment, where the agenda changes frequently. You ask insightful questions and can communicate at all levels of the organization.
About the department
You will be part of a dynamic team consisting of approximately 10 colleagues. The team is rapidly growing to stay aligned with our constantly developing surroundings. We are very diverse in terms of background, age, culture, knowledge, etc. Physical presence in Bagsværd is required.
We will give you the opportunity to develop your personal and professional skills in a great resourceful environment with knowledge-sharing and close collaboration.
Working at Novo Nordisk
At Novo Nordisk, we don't wait for change. We drive it. We're a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales – we're all working to move the needle on patient care.
Contact
For further information please feel free to contact Manager Mario Jajcevic on phone +45 30 75 91 15.
Deadline
The 11th of March 2025
We care about your motivation, but you do not need to attach a cover letter to your application. Please include a few sentences about why you are applying in your CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk, we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world, and we know that this is only possible with talented employees with diverse perspectives, backgrounds, and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve, and communities we operate in. Together, we're life-changing.
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